Director of Catering - InterContinental San Antonio (Hotel Opening)

Job Overview: We are seeking a dynamic and experienced Catering Sales Manager to lead the sales and marketing strategies for our catering department. In this role, you will be responsible for securing new accounts, maintaining existing ones, and executing tactical plans to maximize hotel profitability while ensuring guest satisfaction.

Duties and Responsibilities:

• Direct day-to-day activities of the catering team, advising on policies and procedures.
• Recommend staffing and HR-related actions in accordance with Company rules.
• Establish a client base through direct outside sales efforts, producing and reviewing all sales contracts and agreements.
• Develop, train, and motivate a catering team to achieve revenue goals and maximize profits.
• Negotiate prices and services within guidelines, collaborating with the Executive Chef on menu design.
• Achieve budgeted revenues and personal sales goals; assist in preparing the annual departmental operating budget.
• Identify and solve operational problems affecting catering sales performance.
• Conduct facility tours and entertain clients; assist with menu planning and event details.
• Review daily charges, resolving discrepancies promptly; ensure guest satisfaction.
• Plan and conduct pre-event and post-event meetings with clients, guests, and staff.
• Promote teamwork through communication with other departments and key contacts.
• Interact with guests, vendors, and other contacts as needed.
• Serve as manager on duty when required.
• Perform other duties as assigned.

This job requires ability to perform the following:

• Frequently standing up or moving within and outside of the facility
• Carrying or lifting items weighing up to 25 pounds
• Handling objects
• Bending, stooping, kneeling

Accountability: This role is the top catering sales job for a large, full-service hotel with high-volume catering facilities, managing a small team of professional and administrative support employees.

Qualifications and Requirements:

• Bachelor's Degree in marketing or a related field or equivalent.
• 3 years of experience in catering or a related field, with direct supervisory experience over a sales/catering team.
• Fluent in English; other languages preferred.
• Ability to perform physical tasks and work nights, weekends, and/or holidays.
• Valid Driver’s License may be required.

Skills and Abilities:

• Strong communication skills with guests, employees, and third parties.
• Proficient in reading, writing, and basic math for paperwork, reports, and training.
• Problem-solving, reasoning, motivational, organizational, and training abilities.
• Willingness to travel for workshops, tradeshows, conventions, etc.