Salary Job Openings

Contact Center Representative

Interior Federal Credit Union
Reston, VA Full Time
POSTED ON 2/22/2024

Major Duties:

Provides member services as opening new accounts, transfer funds, wire transfers, order checks, corrections, etc. Cross-sells CU products and services and handles tickets and chats. Responds to questions and/or provides information upon request from members (internal and external). Processes requests/transactions, as appropriate. Assists members and potential members in understanding and utilizing Credit Union products and services.

Education and Experience:

High school diploma or equivalent (GED).  Minimum two (2) years’ experience in member service, operation and/or lending. Demonstrated knowledge of CU products, services, policies, and procedures.  Previous telephone sales and customer service experience. Excellent oral, written, telephone and interpersonal communication skills.  Excellent organizational and problem-solving skills.  Must possess a strong service orientation.  Ability to handle multiple tasks/priorities in a fast-paced environment.   PC proficient including Microsoft Office (Word, Excel, Outlook) and the Internet. Extensive telephone work involved.

Salary and Benefits:

$19/hour plus incentives/bonuses

Interior FCU offers all full-time employees a comprehensive benefits package which includes a pension plan AND 401k retirement plan with employer matching, education assistance, health, dental, vision, prescription drug, life insurance and AD&D, short- and long-term disability, PTO, discounts on loans and many free services. No weekends.

Salary.com Estimation for Contact Center Representative in Reston, VA
$41,999 to $53,143
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