UX Asset Management Coordinator - Nashville

Interlaced is a cloud-focused IT services provider, providing outsourced IT services for innovative businesses across the globe. We specialize in designing, implementing, and supporting cutting edge technology infrastructure that helps our clients scale and achieve their missions.

How are we different from traditional IT companies?

• We are cloud focused (but we will train you up if you don’t have all the necessary skills yet).
• We have professional development pathways throughout the organization with accompanying training programs.
• We work with cutting edge clients in forward thinking industries like tech startups, biotech and digital agencies.
• We are poised for significant growth in 2024 and beyond, and need you to help us do it!
• We are a team of hungry, innovative, technology-lovers who are excited to build something amazing together.

Interlaced is looking to hire a full-time UX Asset Management Coordinator in the Nashville area. This position requires knowledge of common business technologies and experience working in diverse technical environments as well as with various cloud infrastructure components.

The candidate we are looking for has a technical skill-set, and stays up to date with the latest technology trends. The ability to quickly incorporate new techniques and processes is a must. The candidate must be personable and have the ability to interact with each level of the client's business, from the front desk to the CEO. The ability to simplify complex technical solutions and convey them to end users is a requisite.

The UX Asset Management Coordinator will assist Interlaced and its clients by maintaining our asset management accuracy, procuring IT-related hardware, and facilitating new hire first day IT orientation meetings. Prospects for the UX Asset Management Coordinator role should be self-starters that are adept at facing ambiguity with a smile. This role is an in-office position with occasional visits to our Nashville area client offices, with the opportunity for 2 remote days per week depending on current project workload.

The candidate is expected to have a dedicated working environment/home office with stable internet connection. This position is from the hours of 8am - 5pm Central Time, Monday through Friday excluding holidays.

Examples of day-to-day responsibilities:

• Facilitates white-glove device provisioning, including installing applications and ensuring packaging meets Interlaced’s visual standards
• Maintain integrity of client fleets and sellable stock on-hand by performing counts against all inventoried devices, and running audits against MDM/RMM software for deployed devices
• Own day-to-day procurement queue, from identifying opportunities for IT hardware sales, building quotes, placing orders, and relaying all applicable details to clients in a timely manner
• Shipping and receiving devices and IT-adjacent hardware
• Answer hardware, procurement, and inventory related questions for clients via ticketing system
• Own device retrieval workflows, from creating prepaid shipping labels and sending retrieval packaging to receiving deployed devices
• Maintain scheduled reporting queue with clients and vendors
• Assess, clean, erase, and install fresh OS on workstations being received, then making recommendations to clients accordingly. (I.E. redeploy, repair, retire, etc.)
• Effectively manage and maintain ticket tasks and responses while escalating situations when necessary
• Interfacing with vendor support channels (I.E. Fedex, Apple, CDW, Synnex, Dell etc)
• Assist end users with common IT related requests via Zoom, chat/slack and email

What we offer:

• Competitive starting salary and Interlaced company bonus program
• Medical, vision and dental benefits
• Cell phone and health & wellness reimbursements
• 16 paid Holidays annually - 6 fixed and 10 flexible
• 2 paid volunteer days annually
• Paid vacation and sick time
• 401k matching
• Fuel reimbursement
• Peer-to-peer bonus allowance