Clinical Navigator, RN - Pediatrics

• Monitor and prioritize all telephone encounters utilizing clinical triage and telehealth principles via the pod clinical bucket (appropriately involving the provider as needed for guidance and resolution)
• Act as a liaison between the Central Intake department and the pod for clinical questions that arise; be available for warm transfers of complex patient calls when appropriate
• Answer incoming phone calls to the pod from Patient Service Representations, outside physicians, home health agencies, pharmacies, stat and critical imaging and lab results, etc.
• Act as the liaison between the provider and patient when delivery of treatment options and medical advice is required. Telephone encounter work returned from direct provider that requires home advice/treatment and
• Acts as a back-up to the Primary Clinical Assistant:
• Room patients
• Perform point of care testing as directed by provider
• Assist providers with clinical procedures
• Give injections and immunizations as directed
• Accurately document any vaccines given or historical vaccines (in ImmPact for pediatric vaccines)
• Prepare, stock and clean exam room(s), maintain supplies and equipment for treatment
• Oversight of clinical environment with attention to safety and infection control
• Oversight of clinical equipment including routine checks, calibration, cleaning and repairing
• Maintain emergency equipment
• Maintain pharmacy stock
• Oversight of vaccine storage, handling and supply
• Maintain confidentiality and compliance in all patient care activities
• Participate in continuing and professional development
• Complete InterMed clinical competence expectations.
• Be an informed clinical care resource
• Special projects as assigned by lead, coordinator or manager

           InterMed is an equal opportunity workplace and prohibits discrimination or harassment of any kind. We recruit, employ, train, compensate, and promote without regard to race, religion, creed, color, national origin, age, gender, gender identity and/or expression, sexual orientation, marital status, disability, veteran status, or any other basis protected by applicable federal, state or local law.

JOB REQUIREMENTS

• Graduate from an accredited school of nursing, if RN. Unencumbered active registered nurse licensure in state of Maine, if RN or LPN.
• Or, successful completion of an accredited Medical Assistant program, preferably an Associate degree program; current CMA or RMA certification; or must obtain within 6 weeks of hire
• Professional appearance and demeanor
• Proficient in Windows applications, electronic medical record preferred 
• Work collaboratively with all team members
• Demonstrate initiative, responsibility, flexibility and decision making
• Demonstrate critical and reflective thinking
• Ability to prioritize and handle multiple tasks
• Ability and willingness to provide excellent customer service to patients, InterMed colleagues and vendors
• Excellent professional judgment, phone skills and decision making ability
• Ability to proficiently use telephone system
• Excellent typing skills and ability to accurately transcribe
• Triage experience preferred