HOUSEMAN

SUMMARY:

Responsible for removing laundry from rooms and chutes and washing, drying, and folding it.

Responsible for cleanliness of common areas, and achieving ongoing guest satisfaction.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Provide exceptional customer service to all hotel guests, making their stay as

comfortable and accommodating as possible while achieving team and Brand goals.

• Perform quality assurance (QA) requirements for department.

• Remove laundry from rooms and/or chutes.

• Separate laundry and identify items requiring pre-spotting treatment.

• Operate laundry processing equipment at a level of proficiency resulting in an

acceptable level of cleanliness and supply of linens.

• Advise management when supplies need to be replenished.

• Responsible for keeping laundry room and equipment clean and working in a safe

manner.

• Restock linen on floors as necessary.

• Clean and maintain common areas, i.e., elevators, guest laundry, stock and store rooms, meeting rooms, hallways, stairs, pool and exercise areas, vending area, library,

break-room, etc. Cleaning may require cleaning of windows, sweeping, mopping,

waxing, and polishing marble floors and tile floors.

• Maintain work areas in a clean and orderly manner.

• Restock supplies in all common areas.

• Remain highly visible and be readily available for guests at all times.

• Take initiative to offer assistance or answer questions throughout the hotel.

• Proper administration of key control.

• Willingness and ability to train new associates.

• Complete maintenance work orders and deliver to the supervisor in a timely manner.

• Thoroughly understand and implement the Brand service culture.

• Perform all shift checklist responsibilities.

• Support team members to ensure the team’s entire workload is completed daily.

• May be asked to operate a motor vehicle in the course of running errands for the

hotel.

• Perform other duties as required.

InterMountain Management Confidential and Proprietary Information

The contents of this material are confidential and proprietary to InterMountain Management and may not be reproduced,

disclosed, distributed or used without the express permission of an authorized representative of InterMountain Management.

Any other use is expressly prohibited.

Houseman

SUPERVISORY RESPONSIBILITIES:

• None

QUALIFICATION REQUIREMENTS:

To perform this job successfully, an individual must be able to perform each duty

satisfactorily. The requirements listed below are representative of the knowledge, skill,

and/or ability required. Reasonable accommodations may be made to enable individuals

with disabilities to perform the job functions.

Education and/or Experience:

• High School diploma or GED preferred.

• No previous experience required, but preferred.

Knowledge, Skills and Abilities:

• Ability to maintain confidentiality of business and financial matters and information

related to the property, owner(s), partners, guests, associates, etc.

• Good interpersonal skills. Ability to work in a courteous, tactful and patient manner

with other associates, management, guests, vendors, suppliers, and other members of

the general public conducting business with the property.

• Ability to communicate effectively.

• Ability to work in a fast-pace, high-energy and demanding work environment.

• Basic knowledge of hotel operations or ability to learn quickly.

• Ability to work as a team player with all levels of associates.

• Dedicated, hard-working, self-motivated.

• Good time management skills; multi-tasks skills; ability to prioritize; and coordinate

details.

• Flexibility to adjust work priorities as necessary.

• Skill in operation of tools and equipment listed below.

SPECIAL REQUIREMENTS:

• Prompt and regular attendance.

• Work flexible hours and/or overtime as required. The hotel operates 7 days a week, 24

hours a day. Department schedules must accommodate fluctuating business

demands and associates may be asked to work shifts other than those they prefer or

normally work and overtime as required.

• Comply with hotel and/or department uniform and professional behavior and

appearance standards.

• Carry out all reasonable requests by team leaders and managers and act as a team

player with all levels of staff.

• Participate in all mandatory job training and meetings, i.e., (“Service Snap Shots”,

“Daily Huddle”, “Service Fanatic”, etc.)

InterMountain Management Confidential and Proprietary Information

The contents of this material are confidential and proprietary to InterMountain Management and may not be reproduced,

disclosed, distributed or used without the express permission of an authorized representative of InterMountain Management.

Any other use is expressly prohibited.

Job Description

Houseman

• Adhere to property policies and procedures, the Employee Handbook, and/or other

property and IMM documents.

• Complete “Service Fanatic” training within required time frame.

• Practice safety standards at all times.

• Immediately report any suspicious activities by guests or others.

• Complete knowledge of Emergency Equipment Manual, i.e., utility and water shutoff

equipment, fire alarm system/panel and emergency procedures, etc.

EQUIPMENT OPERATED:

• Laundry machines

• Oasis dispensers

• Ozone machines

• Vacuum cleaner

• Laundry cart

• Laundry chute

• Shelving on Wheels

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

The physical demands and work environment characteristics described here are

representative of those that must be met by an associate to successfully perform the

functions of this job. Reasonable accommodations may be made to enable individuals with

disabilities to perform the job functions.

• While performing the duties of this job, the associate is occasionally required to sit;

regularly use hands to handle, or feel objects, tools, or controls; and talk and hear.

• The associate is regularly required to stand, walk, and reach with hands and arms.

• The associate must frequently lift and/or move up to 20 pounds.

• Specific vision abilities required by this job include close vision and the ability to adjust

focus.

• The noise level in the work environment is usually moderate to loud.

• Associate may be required to wear/use personal protective equipment (PPE) while

performing certain duties.

Job Types: Full-time, Part-time

Pay: From $14.00 per hour

Expected hours: 14.00 per week

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Shift:

• Day shift
• Evening shift
• Morning shift

Ability to Relocate:

• Ridgeland, MS 39157: Relocate before starting work (Required)

Work Location: In person