Assistant Front Desk Manager - Grand Hotel

Overview

Live. Work. Explore. as a part of our Lodging team at The Grand Hotel at the Grand Canyon!

Are you enthusiastic about caring for the comfort of guests while creating memories that last a lifetime? The Grand Hotel at The Grand Canyon - the only 3-diamond hotel in Tusayan, Arizona - has 121 standard and deluxe rooms, a retail store and the Canyon Star Steakhouse and Saloon. No matter what your job is, you play an essential role in providing warm and friendly hospitality to our guests!

We’re hiring an Assistant Front Desk Manager to Live. Work. Explore. just one mile from the entrance to the iconic south rim of Grand Canyon National Park!

Job Summary:

The Assistant Front Office Manager controls the hotel front office operations, sets and maintains high standards for desk organization and function, resulting in quality guest service. This position will serve as a principal manager on duty and will be asked to make decisions in all things concerning the welfare and safety of the hotel, its guests, and its employees.

The Details:Position Type: Full-Time, Year-RoundPay: $21.65 per hourSchedule: May include weekends, evenings, and holidays.

Why The Grand Hotel at the Grand Canyon?We are a welcoming community who work hard, share a real passion for the environment, and enjoy crafting memorable experiences for our guests. As part of the Xanterra Travel Collection®, we are the only 3-diamond hotel in the region and one of the few area hotels with an indoor heated swimming pool and hot tub.

Life at The Grand Hotel:

• Low-cost employee housing (dormitory-style) and on-site employee meals (cafeteria-style)
• Free on-site laundry facility, free shuttle service, Wi-Fi, and satellite TV
• A fast-paced, exciting work environment with plenty of upward mobility and growth opportunities
• Meet people of all ages from all over the country and world!

Benefits and Perks:

• Free entry to Grand Canyon National Park
• Free Grand Canyon Railway Train rides
• Planned employee trips and activities
• Exclusive retail and dining discounts at The Grand Hotel and other Xanterra properties
• 15% Verizon service/products discount
• Access to hotel fitness center and pool
• $350 Referral Bonus Program
• The adventure of a lifetime!

Responsibilities

• Continually focus on providing exceptional guest service as a primary goal, both in how work is conducted and when interacting with guests.
• Assist Rooms Manager in daily supervision of all staff members and ensure proper guest service is provided at the hotel/lodge. Use good judgement and professionalism when managing guest complaints
• Assist Rooms Manager writing, posting, managing schedules and labor according to business levels.
• Assist Rooms Manager, in monitoring and consistently evaluating job performance of all Front Desk Staff (Front Desk Agents, Supervisors, Night Audit Agents, Bell Staff, Concierge and Common Area when applicable). Document thoroughly employees’ performance or attendance issues and communicate through verbal and/or email with Manager/Director.
• Coordinate the training of all front office staff to ensure success in their position.
• Assist with maintaining full control of all aspects of the hotel front desk. Monitoring rooms throughout shift to prevent double bookings, sleepers, computer errors, key control, shift reports, monitoring maintenance issues, etc.  Ensure appropriate follow up of all areas of the front desk.
• Work closely with support staff in Accounting, Sales and/or Front Office Manager on tour group bookings, VIP rooms, special requests, rooming lists, and billing and/or billing errors were necessary.
• Oversee all public areas and guest rooms for assigned unit.
• Ensure departmental adherence to all prescribed Company, statutory/regulatory policies and procedures.
• Assume all functions and responsibilities of a Front Desk Agent, Night Audit, Supervisor and Manager when necessary.
• Work with all departments and support staff to ensure professional communication is maintained. When necessary, work to resolve interpersonal challenges with staff.
• Other duties as assigned.

Qualifications

• Possess sufficient experience and technical expertise in all functions of the front office acquired through at least 1-years management or lead experience preferably in guest service setting

Physical Requirements include:

• Constantly stand; frequently walk, and carry 10 lbs or less; occasionally sit, squat, kneel, bend, and carry items heavier than 10 lbs.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.