Bell Person & Bell Captain Positions - Yellowstone National Park

Overview

Live. Work. Explore. as a part of our Lodging team in Yellowstone National Park!

Are you enthusiastic about hospitality, people, and beautiful places? By working at Yellowstone National Park, you will get all three! As part of our Lodging team, you will be a proud steward of the park and play an essential role in providing warm and friendly hospitality to our guests!

We operate 9 lodging facilities with over 2,000 guest rooms across 6 locations throughout Yellowstone. Guest accommodations include cabins and hotel rooms ranging from rustic to modern. We’re hiring Bell staff to Live. Work. Explore. this summer in iconic Yellowstone National Park!

Job Summary:

Bell employees are responsible for welcoming guests into our hotel lobbies, providing outstanding guest service experiences, lifting luggage to and from rooms and being subject matter experts on Yellowstone National Park.

The Details:Position Type: SeasonalSeason Dates: April - November Pay: $10 - $11.50 hourly plus tipsSchedule: Typical schedule is 40 hours, 5 days/per week (may include weekends, evenings, and holidays)

Why Yellowstone National Park?We are a welcoming community who work hard, share a real passion for the environment, and enjoy crafting memorable experiences for our guests. As part of the Xanterra Travel Collection®, we are the primary authorized concessionaire in Yellowstone, and proud stewards of the park.

Life in Yellowstone:

• Employee housing (dormitory-style) and on-site employee meals (cafeteria-style). Room & Board costs equal to $17.00/day and are deducted bi-weekly (approximately $234.00) from your paycheck
• Free on-site laundry facility, Wi-Fi (limited bandwidth), and utilities included
• No Wyoming state taxes deducted from your paycheck
• A fast-paced, exciting work environment with plenty of upward mobility and growth opportunities
• Meet people of all ages from all over the country and world!

Benefits and Perks:

• Free Employee Recreation Program (recreation centers, athletics, gear rentals, seminars, van trips, hiking, and more).
• Employee discounts on retail, food & beverage, lodging, and activities in Yellowstone
• Employee discounts at local gateway communities
• Access to maintained campgrounds and back country campsites inside and around the park
• Over 1,000 miles of hiking trails inside the park itself
• Fresh air, breathtaking views, and clear night skies
• World-class wildlife viewing of bison, elk, moose, wolves, bears, and more
• Approximately 500 geysers (the largest concentration in the world) and hot springs, including Grand Prismatic, the third largest in the world

Responsibilities

• Provides several services to guests such as luggage transportation to and from rooms, providing information about the location, and shuttle service when necessary.
• Greet guests and tour directors in a friendly manner, and provide luggage service and accurate information to guests.
• Resolve guest problems skillfully with willingness and desire to understand a guest’s viewpoint and take any necessary steps so that the guest is satisfied when they leave
• Other duties as assigned by manager on-site. 

Qualifications

• Human relations skills. Must be a "people-person" who thrives on public contact.
• Ability to deal with guests when they are angry or upset.
• Ability to work quickly and thoroughly when under pressure.
• Must be 19 years of age or older to drive company vehicles.
• Must have a valid US driver’s license and good driving record.
• Will be required to pass a DOT physical and road test.

Physical Requirements include:

• Lifting/carrying up to 30 lbs
• Frequent lifting, carrying, and pushing of guest luggage up to 100 lbs, and/or up to 500 lbs on wheeled carts, for up to 6 hours per shift.
• Extensive stretching, bending, kneeling, walking, climbing up and down stairs. Could total up to 8 hours per shift.
• Standing for up to 8 hours per shift.
• Working in various weather conditions.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.