Case Specialist, Community Services

The mission of the International Institute of New England (IINE) is to create opportunities for refugees and immigrants to succeed through resettlement, education, career advancement and pathways to citizenship. One of the oldest and largest human services organizations for New Americans in the region, IINE serves more than 2,500 people each year in Boston and Lowell, Massachusetts, and Manchester, New Hampshire. Our programs include case management, youth and family services, English for Speakers of Other Languages (ESOL), employment and skills training, and immigration legal services.
A dynamic, forward-looking, smart and rapidly growing non-profit organization, we seek well-qualified, solutions-focused candidates who are experts in their respective fields. Successful candidates will join a committed team of professional staff and volunteers who are devoted to welcoming and serving new Americans.

Position: Case Specialist, Community Services

• Department: Community Services
• Reports to: Community Services Manager
• Supervision: N/A
• Status: Full-Time; Non-Exempt
• Work Location: Manchester (Hybrid)

Benefits:
Full-time employees will be eligible for all benefits including vacation, personal, sick days and twelve paid holidays. You may participate in all benefit programs that IINE establishes and makes available to eligible employees, under (and subject to all provisions of) the plan documents that govern those programs. Currently, IINE offers medical, dental and vision. Company-paid life insurance, company-paid short term disability (STD), long term disability (LTD), accidental death and dismemberment and disability coverage, Flexible Spending Accounts (FSA), other benefits including 403(b) with company match plan(s) pursuant to the terms and conditions of company policy and the 403(b)-plan document. Other perks such as discounts through our vision plan, fitness reimbursement and more.
Overview:
The Case Specialist provides placement, orientation, social services, employment support and assistance to refugees, asylees and their families. The Case Specialist will also support Afghan & Ukrainian refugees and SIVs. The case specialist will support newly arrived refugees with comprehensive case management, housing placement, and employment support. The Case Specialist provides comprehensive case management services including case planning, home visiting, program enrollment, workshops, advocacy and referrals.

Duties and Responsibilities:

• Assist with new arrivals and airport pick up
• Must be willing to transport clients as needed
• Conduct weekly intakes and provide referrals to relevant health, social, housing, educational, and employment-related services.
• Provide comprehensive case management services to Institute clients including case planning, home visiting, financial budgeting, program enrollment, advocacy, and coordinate core services appointments
• Assist clients in applying for SNAP and other state benefits
• Coordinate volunteers to support clients.
• Refer clients to legal immigration services and other internal program referrals
• Counsel and assist families in adjusting to life in the United States and attaining appropriate services.
• Coordinate client services to accomplish goals of individual and family self-sufficiency
• Work to identify at-risk clients, help develop and implement appropriate client service plans
• Teach Cultural Orientation workshops, prepare classroom materials, and evaluate client’s progress
• Keep professional and accurate documentation using centralized database, including assessments, client service plans, and case notes
• Coordinate closely with other Institute programs and services
• Develop and maintain relationships with community service providers
• Triage difficult situations, in particular housing issues, medical and behavioral cases, and public benefits complications.
• Attend trainings and contractual meetings as needed.
• Attend staff meetings and weekly Client-focused meeting.
• Provide ongoing supervision and support of interns and volunteers, including daily assignment of tasks and review of completed activities.
• Perform all other duties assigned by supervisor.

Qualifications:

• Bachelor’s Degree in Human Services, Counseling, Education or related field preferred
• Minimum of two years case worker experience or related work (intern experience will be considered)
• Bilingual skills a plus
• Experience working with the Afghan community
• Ability to work with clients needing a range of support services
• Solid knowledge of public benefits processes and systems and ability to learn new systems
• Driver’s License, auto insurance and access to a vehicle is required
• Excellent communication and advocacy skills
• Extremely well organized, detail oriented, flexible, and able to manage multiple tasks simultaneously
• A command of Microsoft Word, Excel, Outlook, and PowerPoint
• Ability to prioritize duties in a fast-paced environment
• Candidate must have dedication to the human rights of refugees, immigrants, and asylees.
• High levels of discretion and maturity in dealing with confidential information

Covid-19 Policy
Please be advised that IINE mandates that employees are vaccinated against COVID-19. Employees must be able to attest to or provide proof of vaccination as a condition of employment, subject to reasonable accommodation as required by law.

US Work Eligibility Notice
This position requires lawful authorization to work in the United States, and IINE is unable to provide visa sponsorship in connection with this.

Job Type: Full-time