What are the responsibilities and job description for the Support Specialist position at International Medical Group?
IMG is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, national origin, religion, gender, gender identity or expression, sexual orientation, genetic information, disability, age, veteran status, and other protected statuses as required by applicable law.
As one of the world's top International Medical Insurance companies, IMG helps individuals and companies of all sizes. Every second of every day, vacationers, those working or living abroad for short or extended periods, people traveling frequently between countries, and those who maintain multiple countries of residence use our products to give themselves global peace of mind®
We are looking to grow our teams with people who share our energy and enthusiasm for creating the best experience for travelers.
JOB DETAILS
- Location: Indianapolis, IN
- Relocation Expenses Reimbursed: No
- Qualified candidates must be legally authorized to be employed in the United States. IMG will not be providing sponsorship for employment visa status (e.g., H-1B or TN status) for this position.
- Security Clearance: Must meet the criteria to be approved for and maintain an MBI (Moderate Risk Background Investigation) security clearance
JOB SUMMARY
Support Specialist is responsible for providing excellent service and support to insurance producers and clients. Contribute to the achievement of the corporate goals relating to growth, profit, renewal retention, and provide superior service to our customers. Duties include but are not limited to: providing assistance to Customers by processing email change requests, updates, cancellations, and assembling fulfillment kits according to established quality and turn-around-time expectations. This position will interface with the sales department, account services team, and producers regularly to communicate status and/or completion of tasks.
DUTIES AND RESPONSIBILITIES
- Process group and Individual coverage including new enrollments, renewals, and changes. Process cancellations and terminations for group products through data entry.
- Issue certificate of coverage/Prior Coverage/1094-95/Student certification letters upon request.
- Assist the Underwriting department with the following: administrating special handling instructions by alerts and documents, calculating prior coverage dates, administrate interoffice new business and renewal notices, and review applications for missing information.
- Communicate with the Sales department regarding enrollments, renewals and plan information.
- Assembling fulfillment kits that contain designated insurance documents that are prepared and mailed/shipped to Insureds and Producers.
- Work with Premium Accounting team on related premium issues and handle corrections.
- Assist brokers, customers, sales, and account services with questions via phone, or email.
- Assist with third party eligibility verification.
- Complete required student forms as requested.
- Provide manual Visa letters in Spanish, German, and French from a template provided by legal.
- Release files daily from third party vendors.
- Maintain confidentiality and adhere to HIPAA regulations
- Other duties and projects as needed
QUALIFICATIONS
- Data entry skills with ability to enter data quickly and accurately
- Excellent keyboarding skills and average of 35-40 words per minute
- Demonstrated proficiency with Microsoft Office (e.g. Excel, Word, and Outlook)
- Must be able to meet the criteria to be approved for and maintain an MBI security clearance
- High School Diploma or GED
- Strong written, verbal, and interpersonal communication skills
- Detail oriented
- Quick to learn new processes and procedures
- Exercise judgment to shift priorities and organize multiple tasks simultaneously
- Previous experience in an insurance operation or data entry role a plus but not required
PERKS
- Comprehensive benefits package including Medical/RX/Dental/Vision insurance
- 401k Plan with company match
- Paid Time Off
- Free employee parking
- On site fitness center
- Casual dress environment
- Tuition reimbursement plan