Junior IT Support Specialist

JOB TITLE: IT – JUNIOR SUPPORT SPECIALIST

COMPANY: THE BEST DRESSED CHICKEN

DEPARTMENT: INFORMATION TECHNOLOGY

EDUCATIONAL REQUIREMENTS:

· B.A. or B.S. in Information Technology, Computer Science, Business Administration a similar field or an equivalent technical degree or certificate program and or work experience in the field.

SPECIALISED TECHNIQUES/KNOWLEDGE/COMPETENCIES:

· Knowledge of Microsoft Office 365. Intermediate knowledge and experience in implementation of messaging, email, and telephone systems.

· Ongoing knowledge of emerging technologies that directly affect corporate communications

· Knowledge in hardware and software.

· Knowledge in Excel and SharePoint environment.

· Comfortable working in Windows and Apple operating systems, environment and familiarity with common networking technologies.

· Good communication and inter-personal skills with the ability to communicate with internal costumers, end-users and vendors at various levels.

· Strong analytical, problem solving and time management skills with the ability to prioritize.

· Ability to update knowledge and grow experience in various related fields as required.

· Knowledge in cybersecurity.

· Network maintenance knowledge.

· Basic understanding of database systems

EXPERIENCE:

· At least three to five (3 – 5) years experience in the field of information technology, computer science or a related field

REPORTS TO: IT General Manager

LIASE WITH: Internally: All Executives

JABGL ISD Personnel

Office/General Managers

All employees and users

Externally: Software Development Companies

Business and Systems Consultants

Telecommunications and Internet Service Providers

Any other relevant person or companies

ROLE AND CORE FUNCTION:

· Support approximately 40 users, 2 physical sites with I.T. needs. Support corporate managed devices including computers, laptops, tablets, smartphones and applications. Maintaining system functionality by testing computer components troubleshooting and fixing as needed.

· Provide direct user support for reported information technology issues and problems.

Track issues to resolution and provide appropriate categorization and closure details. Quickly and accurately determine incident scope and impact. Escalate problems as required.

DUTIES AND RESPONSIBILITIES:

1 Follow company policies to ensure integrity of the network, server/workstation deployment, and security.

2 Utilize and contribute to the design and maintenance of the service workflow process, system, and documentation.

3 Maintain user access standards, including data rights, application permissions and group membership.

4 Support and train employees on Office Applications and other technical topics as needed.

5 Responsible for physical security of devices not under use. Responsible for disposal of EoL equipment.

6 Coordinate with IT Team in corporate to ensure all application for all companies is in proper working order with the correct and up to date software properly installed.

7 Supporting employees in troubleshooting basic IT issues relating to email, internet, software updating and server issues

WORKING CONDITIONS:

PHYSICAL ENVIRONMENT:

COMPANY: THE BEST DRESSED CHICKEN

LOCATION: WARD, SOUTH CAROLINA

MATERIALS:LAPTOP/DESKTOP, CELLULAR PHONE

SOCIAL ENVIRONMENT:

NORMAL WORKING HOURS: 8:30am to 4:30pm, Monday to Friday with 1 hour lunch break. However, based on the nature of the operation, weekend and after-hours work may be necessary.

OTHER INFORMATION:

PROMOTIONAL OPPORTUNITIES AND POSSIBLE TRANSFERS

Lateral or upward movement to vacant positions in other functional areas within the Group of Companies is possible and will be based on qualifications and performance.

PERFORMANCE CRITERIA:

THE JOB IS SATISFACTORILY PERFORMED WHEN:

· Proper functioning of all software applications on each users workstation.

· Ability to respond to application failures and achieve resolutions in a timely fashion

Works efficiently and effectively with persons of differing personalities, technical skills and computer literacy.

· Ability to explain technical concepts in non-technical terms to individuals and groups; research and resolve inquiries; demonstrate initiative and work independently with a minimum of supervision; work under time constraints to meet deadlines

· Ability set priorities, and make decisions on a variety of complex matters; organize, schedule, and coordinate a variety of activities and projects

· Assignments are successfully completed. Particular significance is placed on quality of documentation, timely completion and in accordance with user requirements and proper business practices. Evaluation based on KPI’s assigned by IT General Manager.

Confidentiality, integrity and discretion in matters of exposure to company and employee information

· Knowledge of current and new system is quickly assimilated.

PHYSICAL REQUIREMENTS:

· While performing duties of job, incumbent is occasionally require to stand; walk; sit; use hands to finger, handle or feel objects, tools or controls; reach with hands and arms; talk and hear.

· Employee must occasionally lift and/or move up to 60 pounds.

· Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.

· Must have the ability to be present, awake and alert at the assigned office location for a minimum of 8:30am and 4:30pm, Monday to Friday for full-time employees or as scheduled by direct supervisor for part-time.

· Must have flexibility and dexterity in both wrists.

· Must be able to constantly operate a computer and other equipment such as a calculator, copy machine, printer, scanner, fax machine etc…

· Must be able to look at and clearly read a computer screen for an extended period of time.

DISCLAIMER:

· The employee is expected to adhere to all company policies while employed.

· This description reflects the assignment of essential functions and does not restrict management’s right to assign or reassign duties and responsibilities to this job at any time.

· This job description is subject to change at any time.

Job Type: Full-time

Pay: $45,000.00 - $60,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Experience level:

• 3 years

Schedule:

• 8 hour shift
• Monday to Friday
• On call
• Weekend availability

Ability to commute/relocate:

• Ward, SC: Reliably commute or planning to relocate before starting work (Required)

Experience:

• IT support: 3 years (Preferred)
• Windows: 3 years (Preferred)

Work Location: In person

Salary : $45,000 - $60,000