POS Support Specialist

Job Type

Full-time

Contract

Number of hires for this role

1

Qualifications

• High school or equivalent (Preferred)
• Customer support: 1 year (Preferred)
• Windows: 1 year (Preferred)
• POS - SICOM: 1 year (Required)

Full Job Description

Job Highlights

Qualifications

• 2 Years’ Experience in POS Systems Support
• Experience troubleshooting issues and communicating with teammates in the field.
• Must be able to follow policy and procedures when creating tickets / managing support related tasks
• Working knowledge of computer networks
• Basic computer knowledge
• Ability to demonstrate strong customer service tendencies
• Lifting and carrying around 50 pounds (if needed)
• MUST BE ABLE TO WORK NIGHTS, HOLIDAYS, WEEKENDS, AND ON-CALL

Responsibilities

• Candidate will be on the front lines of support, helping our field team remain operational
• Candidate will be responsible for Preinstall / Day 1 / Day 2 Support
• Must have working knowledge of SICOM POS
• Candidate will leverage their interpersonal skills to communicate with the field and provide a solution to their technical support requests efficiently and professionally
• Candidate will become one of our SME’s with our POS solutions (SICOM / SQUARE)
• Candidate will assist with Setup, Programing and Training Staff on IRMG Suite of POS Solutions for our QSR locations

• POS / Cameras / Email / Ticket System/ ETC

Full Job Description:

International Restaurant Management Group is looking for a POS Technical Support Specialist to join our team in our Miami, FL office. This person will assist with deployment coordination, technical guidance and support to our rapidly growing business nationally. The ideal candidate will have a technical background, with experience in networking and installing POS Systems (SICOM|XENIAL, Square), along with knowledge of POS Software for Restaurants. Additionally, they will be able to program, install and train restaurant owners and staff on our systems use according to procedure. They will leverage their interpersonal skills to communicate with the field and provide a solution to their technical challenges quickly and professionally.

Responsibilities:

The ideal candidate will be able to be manage their time accordingly, prioritizing incidents on the go. They will also be required to leverage our internal ticket system (Zen Desk) and provide feedback where able. They should have strong working knowledge with SICOM/Xenial, feeling comfortable working within its space. The candidate will also be responsible for working with our deployment teams nationwide assisting where possible. They will need to be ready to not only support our team, though help train them as well.

Job Types: Full-time, Contract

Schedule:

• 8 hour shift
• On call
• Weekend availability

Education:

• High school or equivalent (Preferred)

Experience:

• Customer support: 1 year (Preferred)
• : 1 year (Preferred)
• POS - Sicom: 1 year (Preferred)

Work Location: Our Miami office location.

Job Types: Full-time, Contract

Pay: $35,000.00 - $45,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Holidays
• Monday to Friday
• Night shift
• On call
• Weekend availability

Ability to commute/relocate:

• Coral Gables, FL 33146: Reliably commute or planning to relocate before starting work (Preferred)

Education:

• High school or equivalent (Preferred)

Work Location: One location