Customer Support/Order Desk Associate

Here we GROW again! Grill and Patio is a rapidly growing company located in Royal Palm Beach. This 21 year old company is seeking a full time Customer Support/Order Desk Associates.

Customer Support Associate Job Description

To thrive in this position, you will need to work effectively and efficiently while handling customer service/technical calls at our Royal Palm Beach location (this is not a remote position). Develop a working knowledge of our Grill and Fireplace product lines over time. You will need to be self-motivated, an independent worker, a great communicator, highly organized, and enjoy a team atmosphere.

Qualifications

• Must be able to work within multiple computer programs simultaneously on 2 monitors including CRM, browser, inventory & email
• Must have excellent communication skills both verbally & via email
• Efficiently works within a busy inside customer service/order desk department
• Works both great within a team environment and independently
• Accurate data entry to update customer information electronically
• Problem solves for customers
• Required to develop knowledge about our Fireplace & Grill products
• Full Time- able to work 40 hours weekly including one Saturday/month
• Be a quick learner who asks questions when needed

Skills

Exemplary Customer Service Skills, Strong Computer Skills, Detail-Oriented, Organizational Skills, Previous Sales Experience a Plus, Self-Motivated, Creative Problem-Solving, Enthusiastic, Excellent Time Management, Team-Player and Likes to Have Fun

Compensation includes Salary & Bonus: Starting at $52,000.00 per year

Benefits for Full Time: PTO, Holiday Pay, Sick Pay, Medical, Dental and Vision after 90 days, 401K after 1 year.

Requirements to Apply for this Position

Must complete the 2 assessments and phone assessment emailed to you by Indeed after you apply to be considered.

Job Type: Full-time

Pay: From $52,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 3 years

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Work setting:

• In-person
• Office

Experience:

• Customer Service/Support: 3 years (Required)

Ability to Relocate:

• Royal Palm Beach, FL: Relocate before starting work (Required)

Work Location: In person