Help Desk Support Technician
Job Posting for Help Desk Support Technician at Interstate Waste Services
Responsibilities
This position provides a first line of helpdesk support to all company employees, assisting them with hardware and software related issues via phone, email or on-site visits.
Duties and Responsibilities
- Manage Help Desk tickets in a timely manner.
- Respond to employee issues via phone, email, computer chat or site visit.
- To take ownership of user problems and be proactive when dealing with user issues and follow up to ensure issues are resolved.
- Support users in the use of computer equipment and software by providing the necessary training and advice.
- To arrange for external technical support where problems cannot be resolved in house.
- Escalate issues to next level when necessary.
- Obtain general understanding of OS and application operations related to company offered services.
- Creating, editing and organizing department documentation.
- Provide onsite support to any of IWS's facilities in NY/NJ. Travel within the area is required when needed. Requires about 25% local travel to other company sites.
Qualifications
- Strong knowledge of Microsoft based operating systems within a network environment.
- Strong knowledge of the Microsoft Office suite of applications.
- Use of computer imaging software.
- Ability to diagnose and resolve basic computer technical issues.
- Use of Apple Mobile devices and tablets.
- Good understanding of TCP/IP networking.
- Good understanding of PC hardware set-up and configuration.
- Ability to work independently and efficiently to meet deadlines.
- Highly organized to keep Help Desk tickets in order.
- Excellent oral communication skills.
- Being able to carry or transport various hardware.
- Self-motivated, detail oriented and organized.
Salary Range Minimum
USD $24.50/Hr.Salary Range Maximum
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Salary.com Estimation for Help Desk Support Technician in Teaneck, NJ
$68,550 to $91,488
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