Program Manager - Quality

Job Description

Program Manager - Quality

Intertek, a leading provider of ATIC (Assurance, Testing, Inspection, and Certification) Services, is looking for a Program Manager - Quality to join our team in Arlington Heights, IL.

Intertek is a trusted provider of quality and safety solutions to many of the world’s leading brands and companies. Our dedicated professionals help ensure the quality, safety, and sustainability of electrical products used by people throughout the world. Want to build something great with an incredible group of people? By joining Intertek, your contributions will be valued as we continue to help the world Build Back Ever Better.

What are we looking for?

The Program Manager - Quality role will support the Global Quality and Accreditations provide technical oversight, project work instructions and coordination of project deliverables with Laboratory Staff.

Salary & Benefits Information

The base wage or salary range for this position is $75K - $100K. Individual compensation packages are based on a variety of factors unique to each candidate including skill set, experience, qualifications, and other job-related reasons.

In addition to competitive compensation packages, Intertek employees are eligible for a variety of benefits including paid holidays. When working with Intertek, you can expect a benefit package competitively placed within the local market, including medical, dental, vision, life, disability, 401(k) with company match, generous vacation / sick time (PTO), tuition reimbursement and more.

What you’ll do:

• Follow up with Regional Quality Managers (RQM) and local sites on CARS from audits.
• Maintain (monitor, update, etc.) the newly created quality dashboard summarizing the status of each site.
• Support Regional Quality Directors (RQD) with DCR
• Work with RQD, RQM, and local quality supervisors for upcoming audit preparedness
• Maintain and update the quality procedures as necessary to maintain existing & acquiring newer accreditations
• Provide technical oversight and coordination of project work instructions.
• Planning and scheduling program goals, milestones and deliverables.
• Supporting operational teams and managing expectations within the different groups.
• Managing all program changes and issues with the stakeholders.
• Following the defined processes and policies as directed by Senior Management.
  
  

This position outline is a general guideline and does not represent all encompassing details. The position assumes that the incumbent has both the mental and physical requirements to carry out the above defined duties.

To carry out the above responsibilities, and all others which may be assigned, in a manner demonstrating support for and adherence to the Company’s Safety Policy and Procedures, Quality Policy and Procedures, Ethics Policy, Environmental Management System, Vision and strategy, and to exercise good judgment, commons sense, and diplomacy in so doing.

Minimum Requirements & Qualifications:

• HS Diploma or GED
• 5 years administrative or office management experience
• Excellent written and group presentation skills
• Exceptional analytical and problem-solving skills
• Highly honed organization and project management skills
• Successful demonstration of key skills and technical knowledge
• Model Intertek’s 10X Energies at all times within the workplace, practicing business the right way
• Be aware of, and adhere to, safety practices and policies to ensure your own safety, as well as the safety of others who may be affected by your actions at work
• Ability to work in fast-paced, multi-tasking environment with shifting priorities and demanding deadlines
• Must be detailed-oriented and able to effectively prioritize and organize workload, with efficient time management
• Ability to communicate and interact effectively in verbal written and presentation formats
• Must possess the fundamental technical and administrative skills required to perform the job duties
• Must be customer focused and quality driven
• Ability to travel as business needs dictate, up to 10%
• A valid driver's license and reliable driving record
  
  

Preferred Requirements & Qualifications:

• Bachelor's degree or comparable training or experience
• Previous experience with quality related standards such as ISO/IEC 17020, ISO/IEC 17025, or ISO/IEC 17025
  
  

Intertek Total Quality Assured

Intertek is a world leader in the Quality Assurance market, with a proven, high-quality business model and a global network of customer-focused operations and highly engaged subject matter experts. With passion, pace, and precision we work to exceed our customers’ expectations, while engaging with our employees to be 10X in their performance and professional growth.

Intertek is a drug-free workplace. For certain safety-sensitive roles, a pre-employment drug screen will be required. Based on local law and legislation, marijuana may be included in that screening.

We Value Diversity

Intertek’s network of phenomenal people are our greatest assets, and the diversity they bring fuels our success. Intertek is an Equal Employment Opportunity Employer that values inclusion and diversity. We take affirmative action to ensure all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics.

For individuals with disabilities who would like to request accommodation, or who need assistance applying, please email hr.eeo@intertek.com or call 1-877-694-8543 (option #5) to speak with a member of the HR Department.

• Intertek does not accept unsolicited approaches from agencies and will not pay a fee for any placement resulting from the receipt of an unsolicited resume.
  
  

About Us

Intertek is a leading Total Quality Assurance provider to industries worldwide. Our network of more than 1,000 laboratories and offices in more than 100 countries, delivers innovative and bespoke Assurance, Testing, Inspection and Certification (ATIC) solutions for our customers' operations and supply chains. Working at Intertek means joining a global network of state-of-the-art facilities and passionate people who deliver superior customer service with a purpose of bringing quality, safety, and sustainability to life.