What are the responsibilities and job description for the Desktop Support Analyst position at Inteva Products, LLC?
- Build and install PCs, telephone systems, wireless networks, and peripheral devices (such as printers, scanners, mobile/smart phones) related to desktop infrastructure, in accordance with department standards.
- Provides advice and guidance to colleagues regarding incidents.
- Maintain installed PCs, networks, telephone systems and peripherals with routine maintenance.
- Identify, log, and resolve technical problems with software applications or network systems.
- Identify potential changes and system improvements to present to senior team leaders for consideration and implementation.
- Ensure that work is conducted within agreed service levels and in accordance with department guidelines.
- Create, maintain, and distribute reports of progress to senior leadership.
- Explain and document technical issues in a clear way to clients.
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