Product Manager

Intrado has over 40 years of experience in safety services and 9-1-1 network engineering expertise. Today, the company is focused on transforming legacy Public Safety Answering Point operations and the entire 9-1-1 emergency response continuum through data-driven solutions. Intrado's continued focus is on innovations that leverage vast amounts of data from multiple sources - including mobile phones, IoT devices, smart speakers, geographic information systems, artificial intelligence and more. Integrating this data allows call takers, dispatchers, and first responders to make more informed decisions, respond quickly and safely, and ultimately serve their communities better.

Intrado is looking to add a Product Manager to join our team. This role will be responsible for leading Intrado's ECaTS Analytics product suite and delivering exciting next generation solutions to the market. Emergency Call Tracking System (ECaTS) Analytics helps you transform 911 data into actionable insights with near real-time analytics for customized reporting options for Wireless Routing, Forecasting, MIS, Text to 911, i3 Logging, and more.Intrado's Analytics is a high growth area for the company and the 911 industry.

The person in this role will manage multiple products within Intrado's Life & Safety segment, working with business and development teams to deliver and grow state-of-the-art product offerings and next generation analytics solutions that help save people's lives. You will be responsible for defining and leading the development of analytics solutions that meet customer expectations and market demands You will take a hands-on role working with agile teams, business stakeholders and counterparts to support new, go-to-market initiatives as well as assessing the lifecycle of all solutions under your management.

Day to day responsibilities include, but are not limited to:

• Build a firm understanding of the market including the customer, their needs and how to meet these successfully.
• Define solutions, drive the development process, and support review meetings.
• Leverage internal and external stakeholders to gain insights and find solutions for problems affecting product delivery.
• Identify new markets, market opportunities, and consider adjacent sectors to grow the product suite.
• Lead in use case definitions and support agile team(s) as they break down requirements.

• Prioritize work with data and perspective from business and customers to help establish master schedules, resolve prioritization conflicts to help achieve product delivery plans.
• Develop and present business cases to executives and gain their buy-in for product growth investments.
• Support all P&L related line items for the Analytics solutions.
• Maintain and share market, customer and competitive trends and share analyses with internal stakeholders.
• Continually evaluate product offerings for improvements in process and solutioning for customer needs
• Partner with Marketing teams on new and current content, marketing campaigns and more as needed.
• Create and deliver product and solution presentations to customers and internal teams.
• Contribute new ideas for products that support all Intrado solutions.
• Communicate status on in-development and in-market solutions.
• Present to and gather research from customer engagements.
• Develop and monitor pricing for solutions and track costs.
• Other product management related duties as assigned.

Education:

• Bachelor's Degree in Engineering, Computer Sciences or Data Sciences/ Analytics Business Administration, Marketing, MIS, or a related field is required, however equivalent work experience in a similar position may be substituted for educational requirements.

Experience and Technical Skills:

• 3 years of product management experience required
• Prior experience launching new products, Cloud-based and/or SaaS products and/or data analytics and business intelligence experience is strongly preferred.
• Solid understanding of Pragmatic Marketing and/or similar certifications
• Ambitious thought leader that will continue to advance the Analytics solution as part of Safety Solutions portfolio.
• Prior experience delivering and launching new Analytics or business intelligence products, as well as Data Sciences, AI and/or Machine-Learning is strongly preferred.
• Autonomous, business oriented and resourceful self-starter
• Great team-player
• Strong communication and presentation skills
• Excellent research and analytical skills
• Problem-solving skills are crucial.
• Thorough understanding of data science principles
• Understanding of machine learning, deep learning, artificial intelligence, and other concepts would be an asset.
• Good command of Business Intelligence tools like Microsoft PowerBI. Other tools such as GCP and Google Analytics, Alteryx, and others. will also be considered as an asset.
• Skills in various programming and database languages like Python and SQL would be an asset.

Benefits & Compensation

Want to love where you work? At Intrado, we offer a comprehensive benefits package that includes what you'd expect (medical, dental, vision, life and disability coverage, paid time off, a 401(k) retirement plan with company match and flexible spending accounts), and several that go above and beyond - tuition reimbursement paid parental leave, access to a robust library of personal and professional training resources, employee discounts, critical illness, hospital indemnity and pet insurances, identity protection and more! Apply today to join us inwork worth doing!

The anticipated hiring salary for this position is between $100,000 and $110,000 per year and will be commensurate with experience.