IT Engineer/Systems Engineer

Our client, an innovative and fast-growing live and real-time video transport service provider to the media industry, is looking for an Operations Support Engineer.

Their network is used to provide LIVE event production services for customers. They are known for providing reliable, innovative solutions for production and exceptional customer service. Their customers rely on their expertise and flexibility, not only for content production, but added production value through additional services and distribution.

About the Client:
Our Client’s leading media technologies empower content producers and distributors to create,
acquire, transform, deliver, and monetize content at scale. Built on the world's fastest and most reliable IP multicast video network, the company's digital media ecosystem supports uniquely unified, optimized, and automated end-to-end workflows that bring customers greater efficiency, agility, and creativity in delivering more content to more viewers

Our Client has built a unique, highly available portfolio of services, utilizing multiple data centers and thousands of machines connected through a LTN operated global managed IP network. LTN services are based onstate of the art software, proprietary algorithms, highly automated technical infrastructure and a flexible model which allows it to grow and support new environments, produce and manage content and delive rthe highest quality services to our customers. Our company culture is fast paced and rich with cutting edge technology. We value talent, curiosity and creativity, and offer the opportunity to participate in high value, interesting projects and grow professionally.

Job Opening:

IT Engineer/Systems Engineer

• In this position you will join our company wide system engineering and IT team to provide excellent system design and support for all of our IT and infrastructure systems with a focus on those located in our facility in Liberty MO.
• You will be a significant part of a small and highly skilled IT team. You will be responsible for
  providing end-user and systems support to a fast-paced, fun environment consisting of multiple teams.
• As an IT Systems Engineer you will be actively sharing your experienced input on systems design and operation with local operations and media production engineering groups of LTN. You will serve as a liaison and “on the ground” engineer helping local teams. You will be representing, advising on best IT operational practices, solving end user equipment problems and performing systems troubleshooting and installations.
• You will be the “go-to” person for all of the aspects and areas of IT, Data Center, Systems and Networking. Your communication skills and ability to approach problems in a holistic way will be VITAL to your success in this position.

You will be supporting broadcasting and show production environments from an IT/systems (platforms) and network perspective.

• Your Role and Responsibilities:
  
  ● Prioritize and solve IT-related problems as they come in to Help Desk
  ● Resolve any IT-related faults quickly and efficiently
  ● Collaborate and engage with on-site team(s) as well as IT staff in other locations in the US and
  Germany to plan and implement IT directives and solutions
  ● Educate employees on the use of software and hardware used in an organization's day-to-day
  operations, conduct IT end-user onboarding/offboarding
  ● Ensure end user adherence to IT operational and corporate security policies and best practices
  ● Provision new user workstations, servers laptops and end-user accounts
  ● Maintain and create (where applicable) documentation of software, hardware and operational processes
  ● Maintain inventory of all managed equipment and devices
  ● Troubleshoot and resolve VoIP and conferencing issues and assist with all VTC meeting support as needed
  ● Operate, maintain and manage local and cloud-based VoIP system
  ● Troubleshoot, resolve and escalate on as-needed basis end-user and/or systems issues.

Experience/Required Skills
● 2 years of experience with end-user support and troubleshooting of MacOS in enterprise high paced
environment
● 1-2 years of experience in set-up configuration, deployment and administration of end-point
management and protection of MacOS clients
● 2-3 years of experience in operation of hosted or local VOIP solution
● Solid understanding of server and networking infrastructure
● 1-3 years of experience in network administration in a routed and switched facility and wide area
network using Cisco, Arista or other enterprise networking hardware
● Experience with set-up administration open source and/or proprietary VPN technologies
● 1-3 years experience with systems administration of Linux (RHEL) or Windows systems
● 1-3 years experience in Active Directory and Windows server administration
● Experience with administration and management of Google Workspace and/or any cloud-based
directory service (Azure AD)
● Experience in administration of 3rd party hosted office applications and suites (slack, confluence)
● Strong communication and customer service skills to proactively and openly share knowledge with
internal teams, strong collaboration skills
● Strong documentation skills and understanding of change management
● 1-2 years of experience supporting remote users
● Detail oriented with strong organizational skills, with the ability to multitask and prioritize.