Technical Writer – Operations
Department: Operations
Employment Type: Full Time
Location: Bloomington, MN
Reporting To: EVP of Operations
Description
This position is a 2-year assignment with the potential to be extended. A 90-day renewal notice of the end of the contract will be provided.
We are looking for an experienced technical writer with a willingness to help us build comprehensive internal systems and operationally specific Policy and Procedure (PnP)/training material for Non-Agency/Non-QM lending. In this role, you will directly impact our valued partners and exceptional employees by providing clear, accurate and detailed training material and easy access to both new and existing employees.
Responsibilities and Duties:
- Work with the Operations, Project Implementation, and Information Technology (IT) teams to identify training documentation needs for the business, systems, and new employee orientation at the channel level.
- Responsible for process analysis as well as mortgage process documentation in an active environment
- Familiarity and use of a writing/documentation System for process/procedure documentation, FAQs, how-to snippet videos, etc.
- Partner with business Subject Matter Experts (SMEs) and the Project team to prepare instructional documentation and update job aids and reference materials.
- Documentation must be effective to ensure navigation by remote and on-site staff.
- Provide ongoing documentation support as needed.
- Be an agent of change through the promotion of positive approaches to training documentation.
Education and Experience:
- High school diploma or equivalent
- 3 – 4 years experience in technical writing
- 3 - 5 years of mortgage services industry experience
- Excellent gathering and data analysis skills
- Excellent writing skills: design skills are a plus.
- Strong analytical and problem-solving skills
- Solid writing techniques and presentation of written topics for the remote and in-person training group
- Excellent client-facing communication and interpersonal skills
- Ability to accept changes to material and to manage to tight time frames
- Working knowledge of correspondent and Third-Party Originator (TPO) channels training is a plus.
Benefits
- Great compensation package
- Attractive benefits plans and paid time off
- 401(k) w/ company matching
- Professional learning and development opportunities
- And much more!
Successful applicants will exemplify strong ethics, integrity, respect for others, accountability for decisions and actions, and good citizenship.
Maintaining a reliable, uninterrupted high speed internet connection is a requirement of hybrid or remote positions.
All job duties and responsibilities must be performed within the guidelines of the Verus Residential Mortgage Employee Handbook and established company policies and procedures. It is the responsibility of each employee to maintain confidentiality of the company, its clients and to follow applicable laws and regulations in the performance of duties.
Verus Mortgage Capital is an equal opportunity employer. All qualified applicants are welcomed to apply and will receive consideration for employment without unlawful discrimination because of a person’s race, religious creed, color, national origin, citizenship status, ancestry, marital status, sex, age, or sexual orientation, or because of a person’s disability or medical condition.