Overview
The Operations Director is responsible for all management operations and leasing efforts of a student housing community. Responsibilities generally include budget development and monitoring, staffing and personnel issues, research, marketing, rent collection, facilities maintenance and improvement, managing property operations in support of Key Performance Indicators (KPIs).
Responsibilities
- Ensure compliance with all agreements, leases, contracts pertaining to the facilities.
- Overall leadership and direction of the facilities in line with performance to KPIs.
- Oversee the development and manage the detailed annual operating budgets for each asset.
- Responsible for strategic financial decisions, including cash flow forecasting and cash flow management.
- Ensure that the business achieves all of its objectives, including performance standards as agreed with the University and Gilbane.
- Prepare all required reports for the University and Gilbane.
- Ensure that profitability is maximized, especially with regard to summer months.
- In conjunction with Gilbane and the University oversee the implementation of a detailed annual marketing plan for the promotion of the residences ensuring that the residence is promoted effectively within the University as well as to the broader community.
- Maintain a visible presence within the University, attending functions and establishing contacts within faculties and administrative departments.
- Oversee the operation, staffing, performance and development of the Property Management service delivery staff.
- Ensure client satisfaction with client Facility Management by providing a seamless interface into client real estate organization; demonstrate leadership, responsiveness and creativity.
- Develop and implement the annual management plan; accomplish key performance indicators as identified by Gilbane and the Property Operating Agreement.
- Develop and implement innovative programs, processes and producers that reduce short and long term operating costs and increase productivity.
- Establish and maintain a risk and incident log for the facilities.
- Create and manage the capital expenditure budget in line with asset management plan and other capital expenditure demands.
- Effectively manage refurbishments or major special projects while minimizing impact on the on-going management of the facility.
- Ensure that all work orders are recorded into the work order system and close out within the prescribed timeframe.
- Ensure that the Occupational Health and Safety procedures and policies are implemented at all levels throughout the residence.
- Develop and maintain relationships with the university at the strategic level (i.e. Executive office levels)
- Be a positive role model for residents throughout the facilities.
- Establish positive relationships both formally and informally with the University.
- Establish positive relationships with creditors, suppliers and other stakeholders.
- Manage all Community HR issues, including recruitment, training and performance management, with Corporate HR.
- Be a positive role model for staff at the Community.
- Conduct annual and mid-year performance reviews.
- Know all associated legal documentation for the facility, including Management Agreements, Service Work Authorizations, Rental Agreements, etc.
- Handle legal matters at local level, with corporate legal counsel in support.
Qualifications
EXPERIENCE/EDUCATION
- A Bachelor’s Degree in Business Administration or a related field.
- A minimum of four (4) years of student housing operations management experience and/or property management experience of multi-family properties
KNOWLEDGE, SKILLS & ABILITIES
- Strong interpersonal, communication and mediation skills.
- An understanding of Generally Accepted Accounting Principles (GAAP) and the ability to interpret rent rolls, financial statements, cash flow analysis and standard financial reports.
- Computer literacy with a basic understanding of word processing and spreadsheet programs (Microsoft Windows preferred) and. Competency in industry related software such as YARDI, RealPage or Entrata or equivalent is preferred.
- Self-motivation, positive attitude, team player mentality and strong customer service orientation.
- Certified Property Manager (CPM) and Accredited Residential Manager (ARM) preferred.
Gilbane offers an excellent total compensation package which includes competitive health and welfare benefits and a generous profit-sharing/401k plan. We invest in our employees’ education and have built Gilbane University into a top training organization in the construction industry. Qualified applicants who are offered a position must pass a pre-employment substance abuse test.
Gilbane is an Affirmative Action/Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, color, national origin, race, religion, sex, sexual orientation, gender identity, protected veteran status, or disability status.