What are the responsibilities and job description for the Customer Service Representative position at InXpress?
MUST HAVE: 3-5 Years in the Freight Industry. This is NOT a remote position.
Qualifications
- Ability to work independently with minimal direction and supervision
- Ability to effectively manage fast paced environment, with multi-tasking skills
- Exhibit accuracy and attention to detail
- Ability to maintain highest level of confidentiality
Ability to communicate both verbal and written clearly and professionally
- Ability to work with in a team environment
- Highly dependable, flexible and willingness to accommodate the work environment
- Ability to adapt to fast pace changing conditions
- Energetic
- We are actively looking for you.
Job Responsibilities:
The CSR will actively work with our customers via email and phone to help provide legendary customer service. You will assist customers with bookings, follow up, problem solving and most importantly relationship building.
We want our customers to look to our team and know the value that we provide to them by taking all of their shipping worries and making them ours.
Additionally, you will work closely with all of our sales reps to assist them.
Additional Responsibilities:
- Display professional phone etiquette
- Data Processing- Entry-level skills
- Proficient time management
- Filing, Copy-Fax Machine
- Computer knowledgeable- Internet basics, computer security practices, touch typing
- Must type a minimum of 25 words per minute
- Process confidential materials and information professionally at all times
- Display enthusiasm, optimism and positive attitudes
Who we are:
A small, family owned logistics broker.
We foster a team environment.
Monday - Friday schedule
Hours 8 - 4:30
Salary is negotiable upon experience
Job Type: Full-time
Pay: $50,000.00 - $60,000.00 per year
Schedule:
- 8 hour shift
Education:
- High school or equivalent (Preferred)
Experience:
- Office: 3 years (Required)
Ability to Commute:
- Orem, UT 84057 (Required)
Work Location: In person
Salary : $50,000 - $60,000