What are the responsibilities and job description for the Technical Service Manager - 5986 position at ION Group?
Role
The Service Manger is a pivotal role in ensuring that Ion delivers the highest quality production support to large global customers who entrust Ion to run their global trading environments. The Service Manager gains a deep understanding of how each of their customers use the Ion service and how to best deliver support to meet the customer's needs. The Service Manager ensures the right prioritization and action is taken by the Service Desk and Technical Support teams, regularly communicating progress with the customer on high priority incidents. The role holder will work closely with other regions, ensuring any incidents that require continued focus are handed over between regions.
About ION
We’re a diverse group of visionary innovators who provide trading and workflow automation software, high-value analytics, and strategic consulting to corporations, central banks, financial institutions, and governments. More than 40% of the world’s largest companies use our solutions. Founded in 1999, we’ve achieved tremendous growth by bringing together some of the best and most successful financial technology companies in the world.
Over 2,000 of the world’s leading corporations, including 50% of the Fortune 500 and 30% of the world’s central banks, trust ION solutions to manage their cash, in-house banking, commodity supply chain, trading and risk.
Over 800 of the world’s leading banks and broker-dealers use our electronic trading platforms to operate the world’s financial market infrastructure.
With 10,000 employees and offices in more than 40 cities around the globe, ION is a rapidly expanding and dynamic group.
At ION, we offer careers that provide many opportunities: To invent. To design. To collaborate. To build. To transform businesses and empower people around the world to do more, faster and better than before. Imagine what you can do and experience. This is where you can do your best work.
Learn more at iongroup.com.
Project Manager - East Hanover, NJ
C4 Technical Services -
East Hanover, NJ
Food Service Manager
Maschio's Food Service -
Jersey, NJ
Technical Service Advisor
Republic Services -
Elizabeth, NJ