Regional Client Relations Manager - Print Industry

ABC Imaging is a global printing, media, and technology company. Since its inception in 1983, ABC Imaging has grown to operate 33 regional production hubs across the US, Europe, the Middle East, and Asia, employing over 500 people. ABC Imaging occupies a unique market niche, providing turnkey imaging solutions steeped in technology to a wide range of vertical markets. With expertise ranging from its core grand format, offset, and reprographic printing services, to barricades, video production services, custom fabrication, managed print services, and more, ABC Imaging is a one-stop-shop for print management and visual media.
We are seeking a professional with experience in Managed Print Services to oversee and provide services across multiple client sites in the mid-west region based out of Milwaukee, WI . Duties will include:

• Producing high quality deliverables for clients to meet deadlines.
• Managing all administrative responsibilities to meet all technical and billing requirements (Meter Reads, Time Reporting, and Equipment Maintenance Management).
• Ensuring that all equipment is being properly maintained and upgraded. Recommends new acquisitions that will increases productivity.
• Checking accuracy of billing (verifies pre-work order, pre-billing, and final billing files) daily and helps resolve billing issues on all jobs.
• Escalating all open helpdesk tickets on a daily basis.
• Assisting Major Account Managers with accounts by sharing new information, contacting clients, visiting their clients, and hosting and attending seminars and events.
• Reviewing and updating the Client Relations Operations Manuals as needed.
• Communicating on regular basis with Client Relations Manager / District Manager regarding client and staff concerns.
• Managing inventory and organizing supplies.
• Other duties as assigned.

Qualifications

• Requires a high school diploma or its equivalent
• 3 - 5 years of direct experience in printing with managed print services experience preferred.
• Solid knowledge of equipment and production materials.
• Superior customer service ability and experience working with customers both over the phone and in person.
• Ability to speak knowledgeably about department capability and company to potential and existing clients
• Highly developed organizational skills.
• Ability to troubleshoot software/hardware problems.
• Ability to travel up to 25%. Occasional overnight travel may be required.

Additional information

Great work environment!

ABC Imaging offers PTO, Health, Dental,Vision, 401k and other benefits.

We take pride in the quality of our work and dedication to our customers and in our collective team spirit.

Join us and be a part of something more!

ABC Imaging and its affiliated parties do not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law