What are the responsibilities and job description for the Field Service Technician position at IQS, Inc.?
Step out of your comfort zone, excel and redefine the limits of what is possible. That's just what our employees are doing every single day - in order to set the pace through our innovations and enable outstanding achievements. After all, behind every successful company are many great fascinating people.
The Field Service Technician is a multi-discipline role focused on installation and servicing custom equipment. They interact with customers and cross functional service groups in regard to support and launch ZEISS products into the field. Additionally, they aid the R&D team in projects realization as well as engineering work in relation to design, build, and new system testing. This position will also support the production of systems during various stages of assembly and setup.
We are looking for people who are keen to try something new:
Demonstrate strong and efficient troubleshooting skills.
Utilize available technical information as a resource to define appropriate solution.
Recognize problem areas and bring to customer attention, recommend appropriate solution and obtain approved Additional Fee Form to continue repair(s), accurately document the situation.
Ability to complete scheduled service on time or ahead of schedule.
Verify system functionality with customer prior to completing service
Provide Customer training
Act as 2nd level support liaison for US designed products
Support R&D and production as needed to drive product improvements in terms of serviceability and productivity
- Demonstrate customer service skills and knowledge with a high level of passion and dedication.
- Demonstrate strong and efficient ability to learn a skill on entry class CMM's utilizing mechanical and electronic aptitude.
- Perform necessary administrative paperwork in a complete and accurate manner.
- Solutions-oriented with ability to work independently in a high pressure, fast-paced and innovative environment.
- able to lift 80lbs
- Travel requirement is 90-100% including international as needed.
- Other duties as required.
Your ZEISS Recruiting Team:
Grant Gibson
