WIOA Youth Program Career Coach

Description

WAGE: Starting at $48,600 per year.

LOCATION: 10301 NE Glisan Street, Portland OR 97206

STATUS:       Full Time with Benefits 

PROGRAM(S): Youth Workforce Development Department 

OPENING DATE: April 12, 2024

CLOSING DATE: Open until filled.

GENERAL POSITION SUMMARY: 

Clackamas WIOA Youth Program is one of the IRCO programs that prepares immigrant, refugee, and other low-income youth for trainings in various high growth industries such as Healthcare, Construction, IT, and Advanced Manufacturing. WIOA is a program funded through C-TEC Youth Services to provide career counseling, classes, and occasional activities for program youth and operates in Clackamas County. This position is part of the larger Workforce Development Department and joins over 50 skilled career coaches and employment services professionals. 

The Career Coach is responsible for providing extensive and enhanced services to the clients with on-ramps to employment pathways through training, work experiences and occupational coaching in targeted industries with the goal of securing career track employment and Education. The Career Coach will provide coaching to enhanced individualized, long-term guidance and coaching for participants as they work through a career plan including progression through training and into work experiences, employment, or long-term training. The Career Coach will be working with project partners and other IRCO programs to ensure youth are connected to a career pathway programs within the department or connected with other IRCO resources as needed.

ESSENTIAL FUNCTIONS

• Outreach to and recruitment of low-income, culturally, and geographically diverse immigrant, refugee, and other youth facing barriers to career development. 
• Connect with employers, navigate paid work experiences for the youth that are interested in gaining work experiences.
• Facilitate participation in career exploration process to develop and successfully engage in a dynamic career plan.  Manage a caseload of 30-40 youth.
• Connect youth with centralized services and trainings provided by the providers and funder.
• Provide academic help to the youth that are pursuing secondary and post-secondary education.
• Provide individualized career coaching to help participants explore training options, build employability, and develop life skills. 
• Attain and apply expert knowledge of available trainings in the fields of Healthcare, Technology, Construction, and Manufacturing.
• With assistance from the Program Coordinator, learn and apply rules and criteria of client eligibility, allowable services and expenditures, and program outcome expectations.
• Manage participant support services; follow program fiscal procedures.
• Engage participants in job readiness activities that will address cultural and linguistic barriers to employment. 
• Assist participants with job search activities.
• Develop a system to plan, monitor and document program and participant activities.
• Link clients to community resources. 
• Complete data entry and case notes in a data management system in an accurate and timely fashion; keep confidential files.
• Attend regular trainings provided by funding agency.
• Learn and apply complex program rules and policies.
• Coordinate with the Workforce team to deliver excellent client support and strong program performance.
• Provide resource information for tutoring during occupational training or volunteer management as necessary.

Requirements

JOB SPECIFIC QUALIFICATIONS:

• Bachelor's degree, or associate degree and a years of relevant work experience: Social Work, Human Services, or Education preferred.
• Ability to learn, understand, and explain the benefits, requirements, and eligibility criteria of a complex youth career development program.
• Proficiency in Microsoft Office; Word, Excel, PowerPoint, Outlook and have the ability to use other software packages including internal and external e-mail/internet. 
• Ability to learn and access WorkSource services and ability to learn and maintain data entry using I-Trac software.
• Ability to work autonomously and complete program objectives in a timely manner.
• Successful candidates must have ability to maintain positive working relationships with agency, programs and with all community contacts.
• Have strong project and time management skills.
• Ability to function in a positive manner in a demanding work environment, to demonstrate a high degree of flexibility, to respond to priorities and schedules that change frequently, and to meet commitments.
• Ability to meet multiple, sometimes conflicting deadlines with strong analytical and decision-making abilities.
• Ability to work in a fast-paced environment and make good judgments as it pertains to clients/customers and community partners.
• Ability to maintain a high level of confidentiality.
• Must have strong skills in decision making, interpersonal skills, conducting presentations, teamwork, problem analysis, creativity, negotiation, customer service, training/supervising, perform basic math (add, subtract, multiply and divide), perform basic programming (database setup, setting system defaults, some software modification) and independent judgment.
• Must be punctual, maintain a good attendance record, able to work flexible and variable hours.
• Must be able to use basic office equipment including computer, multi-line telephone, copy machine, fax machine and office.
• Ability to form good working relationships with immigrant and refugee youth.
• Ability to become knowledgeable about and give youth guidance about trainings and education leading to careers in construction, manufacturing, IT-technology, and healthcare.
• Ability to represent IRCO and the program professionally in diverse community settings.
• Ability to maintain efficient notes and records; ability to learn and use a data management system.
• Ability to work effectively and to solve problems with creativity and initiative; ability to collaborate with and within an established team.
• Strong intercultural and communication skills
• Strong organizational skills 

KNOWLEDGE:

Education:   Associate's Degree (3)

Experience:  1-2 years of experience is required (3)

Additional Language Required: Fluency in a second language preferred.

Computers: All positions at IRCO require use of a computer and experience working with Microsoft Products including but not limited to Microsoft 365, Excel, Word, Outlook, and PowerPoint. In addition, this position specifically requires:

SKILLS:

Communication:        

Regular communication inside and outside the organization to  exchange ideas and gather information (5)

Creativity:        

Minimal need for the redesign of single focus process or  procedure is needed (2)

EFFORT:

Mental:         

There is regular variation in tasks and the job holder must  decide which tasks to complete as well as the order in which tasks are  completed (3)

Physical:       

Position requires little physical effort such as lifting,  carrying, or constant movement, but does allow for movement needed to complete  work tasks (1)

RESPONSIBILITY:

Impact and Influence:        

Positions at this level have a some need or ability to analyze  problem or concepts or make decisions on the information. Positions at this  level have some impact to and influence on organization operations, programs,  expense or budgetary outcomes. (3)

Work Independence:        

Positions at this level work under close supervision, usually  function from a clear set of operating processes or procedures, and have work  closely reviewed. Little to no judgment  and decision-making is required. (1)

Planning:       

Positions at this level must be able to foresee issues associated  with own work and identify future needs for supplies, equipment, resources  which would stall operations or activities. (2)

Supervision:       

Positions at this level are not responsible for any supervisory  functions or responsibilities, but may occasionally be asked to orient and/or  train new employees or volunteers. (1)

HOW TO APPLY:

1. Complete the IRCO application in our Careers Portal: IRCO Application for Employment. 

2. Upload your resume and cover letter addressing your qualifications for this position www.irco.org. 

3. Email jobs@irco.org with questions about this position. 

Please note that physical applications are accessible from IRCO’s main office, 10301 NE Glisan, Portland, OR 97220. Due to the high volume of applications received, we will not be able to contact applicants or return calls regarding applications. Applications without both a cover letter and application will be dismissed as incomplete.

ABOUT IRCO:

IRCO's mission is to welcome, serve, and empower refugees, immigrants and people across cultures and generations to reach their full potential. Our vision is a future where all refugees and immigrants belong, our staff are nurtured, and all communities thrive. 

Founded in 1976 by refugees for refugees, IRCO has over 40 years of experience working with refugee and immigrant communities in the Portland metropolitan area, and over five years in Eastern Oregon. IRCO is the largest provider of employment services and job training for newly arrived refugees in Oregon; and we support families at every stage of their lives from the time they arrive in Oregon. Find out more at www.irco.org. 

Salary : $48,600