Network Control Specialist I

Company Overview

Iridium is an award-winning and innovative satellite communications company with bragging rights to the only network that offers voice and data connectivity anywhere in the world.   For over 20 years, Iridium’s unique network and services have supported critical communications needs for individuals, businesses, and the evolving Internet of Things.

At Iridium, we understand the importance of staying connected and the limitations of traditional communications networks. People across the globe, including first responders, humanitarians, global militaries, scientific researchers, and lone workers, as well as ships, aircraft and remote operations all rely on Iridium to stay connected. We take our responsibility for providing these essential communications very seriously and pride ourselves on offering a reliable lifeline when needed.  Likewise, Iridium is committed to providing an exciting and innovative workplace, where employees are challenged to think outside the box and collaborate on new, bold ideas and solutions.  Our talented teams are passionate about their work and the impact our company makes around the world.  Iridium fosters an empowering and inclusive culture that allows employees to genuinely be their best selves.   We are looking for others who want to join this truly unique company that celebrates our employees and provides the opportunity to truly make a difference in the world.

Position Summary, Job Requirements & Responsibilities

What We’re Looking For:

If you are experienced in Network Operations or IT Technical Support, then you will be excited about the NOC Technician opening with Iridium on our Gateway Technical Operations team. As a NOC Technician, you’ll contribute to monitoring Iridium Gateways and remote site equipment to ensure timely resolution of issues and outage notifications in a 24x7x365 environment. You will thrive if you have a keen desire to learn, a high aptitude for retaining new and ever-changing information, self-motivating, and enjoy working as part of truly team-centric culture.

What You’ll Do:

• Contribute to the team that is responsible for monitoring and testing the Gateway network elements per written operational procedures
• Assist with remote maintenance per written operational procedures, and execute operational and/or system/service performance checklists as outlined in written operational procedures
• Support troubleshooting of customer trouble tickets per written operational procedures
• Respond to Iridium alerts in a timely manner and initiate corrective actions to restore network services, and coordinate fault resolution with senior personnel and with vendor support
• Help your team to perform equipment installation, cable runs and server room maintenance in compliance with Iridium’s Data Center Standards and Procedures policy
• Escalate non-standard events to on-call Engineer and/or Management
• Perform other duties and responsibilities as may be assigned from time to time by management

Experience & Education Requirements / EEO

What You’ll Need to Succeed:

• Bachelor’s degree in Telecommunications, Computer Science, or related discipline; or equivalent, relevant experience in lieu of degree
• A basic knowledge of network operations
• Strong communication skills, with the ability to communicate key messages and ideas clearly and effectively
• Can cultivate meaningful relationships with your manager and members of your team, while being open and responsive to constructive feedback as they guide and mentor you
• The ability to think outside the box to help solve problems, with the humility to ask for help when needed
• Adaptability to a dynamic environment and the readiness to take on any new tasks that are handed to you
• A motivation to achieve outcomes and results
• Capable of handling multiple tasks at once and completing them on time
• An eagerness to develop professionally, continuously learn, and share knowledge with others
• A basic knowledge of Linux command line skills
• A basic knowledge of Microsoft Office suite, including MS Word, Excel, OneNote, and Power Point

Things That Would be Great if You Brought to the Table:

• Technical industry certification in Network or Linux (RedHat, CentOS etc.)

We’ll also need you to:

• Be able to work a 12-hour shift in a 24x7x365 environment
• Be able to lift up to 25 lbs.
• US Citizenship is required

Work Environment:

This position requires working in the company office. The position is largely sedentary with the majority of the position sitting in a chair and working with a computer. The role uses basic office equipment including a phone, video, computer, keyboard, mouse and printer. For meetings in-person, this position will need to be able stand, walk within the office and climb stairs on occasion.

Iridium is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, sexual orientation, gender identity or status as a protected veteran. EOE of Minorities/Females/Vets/Disability and other protected categories.