Senior Performance Executive (CRM)

About Iris

We’re Iris. We’re For the Forward. A creative, strategy and innovation company that uses the power of participation to excite progress for businesses. As part of the Data Driven Marketing (DDM) team, we’re inviting you to participate in progress – moving yourself and the world forward with every decision you make.

Our Office

Our bustling office in the business district of Singapore proudly embodies the best of Iris within the APAC region. Home to an eclectic team of 60 with deep specialisms, we are proud to be the creative agency of record for FairPrice, Samsung, Philips and other leading brands in the region.

What are we looking for?

We’re looking for a curious, analytical, and energetic Senior Performance Executive (CRM) to plan, execute and optimise targeted marketing campaigns in 8 markets across Asia. You’ll be working as part of a cross- agency team (data, strategy, creative, production, operations) which is pioneering data-driven marketing for one of the biggest electronics brands in the world.

Your responsibilities as a Senior Performance Executive (CRM) will be to:

• Focus on the agency’s fastest growing account, one that will give you exposure to the breadth of the Iris network
• Work as part of a large core team operating our client’s regional data-driven marketing program
• Harness the power of data to help client’s business maximize value from customer interactions
• Project manage the campaign calendar and ensure quality of campaign execution
• Be responsible for the strength of our client relationships and the quality of our strategy thinking and creative development, across the full range of channels

Who are you?

• Has 1-3 years of working experience with designing, planning, and running CRM, Loyalty, Customer Lifecycle programs
• Has a diploma/bachelors graduate (preferably in Technology or Marketing)
• Enjoys working with data and technology
• Likes marketing, from a consumer, and a technology and operations perspective
• Is a strong client and project manager
• Is highly organized and a natural forward thinker/planner
• Is self-driven with strong attention to detail
• Has positive attitude and a great team player
• Is comfortable working with data/numbers and deriving insights from them
• Is a good communicator with excellent written and oral English
• Pays very strong attention to details, and is a highly organized, structured thinker who enjoys getting hands-on with operations and technology
• Has some technical knowledge of how to operate at least one CRM / Marketing
• Automation platform – e.g. SAP Hybris (desired), Adobe Marketing Cloud, Salesforce Marketing Cloud, Microsoft Dynamics, Eloqua, Hubspot CRM
• Is familiar with concepts like SQL and HTML (a plus)

Who are we?

The Iris Character

We have five core behaviours that we look for to help us to build a culture that fosters true progress: Courage, Storytelling, Collaboration, Empathy and Commitment.

Diversity, Equity & Inclusion

We are proud to be an equal opportunities employer and recruit on talent alone, regardless of age, ethnicity, religion, education, class, sexual orientation or disability. We champion diversity and believe it not only benefits but enhances our creativity, our company and society at large. We are For the Forward.

‘For the Free’ is our global DE&I strategy. Its aim is to create a business where everyone feels free to be themselves and has the same opportunity and access to progress. Our DE&I strategy encourages courageous thinkers who champion outsider perspectives. ‘For the Free’ has three main pillars of activity:

Diversity - We want to invite difference. To be an organisation that is fully representative of different groups and reflects the city, country and world that we live in. We value our talents’ lived experiences – including gender, race, class, disability, neuro-diversity and sexual orientation.

Equity - We want to be fair to everyone. To remove barriers for individuals and groups and provide the bespoke access, support and opportunities that are needed to fully participate in our organisation. We are levelling the playing field.

Inclusion - We want everyone to feel at home. To provide a place where people can be themselves, express their unique identity and contribute to the life of our community.