Description

Summary/Objective

This position plays a major role in a guest's dinner and/or bar experience. The bartender must always have a friendly attitude and providing excellent service to every guest even while preparing and pouring drinks for other guests and beverage servers. Consistency is a key element in a positive experience, which is achieved by always following recipes. A bartender must be friendly, outgoing and possess good communication skills. A bartender should be organized and able to think and act quickly and effectively while retaining self-composure.

Essential Functions

The following is a list of what may be expected of basic functions of this position but are not limited to. Other duties may be assigned as necessary.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Must be able to pass Responsible Service of Alcohol Test with a score of 90% or better.
2. Approaches and welcomes each guest personally within 30 seconds.
3. Communicate with guests using clear and enthusiastic words, tone and body language at all times. Make guests feel appreciated through bartender's actions.
4. Work as a team with all company personnel to maintain an effective atmosphere and an efficient food and beverage service.
5. Ensures the highest possible standards for guest services is provided. 
6. Listens and responds to guest and employee questions and concerns. 
7. Promptly and professionally handles guest issues and communicates problems and concerns to management.
8. Ensuring consistent flow of services to guests, cocktail servers, and food servers.
9. Work with others to keep all areas cleaned and stocked to company standards at all times.
10. Mix, garnish and serve alcoholic and nonalcoholic drinks for patrons of bar and dining room following standard recipes with speed and accuracy.
11. Ring drink orders into computer immediately, collect money from guests for drinks served and make change.
12. Ensures that the correct food/beverages are rung in and uses correct cash/credit card when closing tab.
13. Reports all tips/gratuities in accordance to the law.
14. Arrange bottles and glasses to maintain an attractive display in agreement with company standards.
15. Wash and sterilize stemware.
16. Be attentive! Continuously monitor the bar to ensure all guests are receiving service in a timely manner and offer assistance before the guest has to ask for it.
17. Count drinks guests are served.
18. Present updated receipts/tabs in front of guests after every transaction.
19. Monitor and ensure that no guest receives more than the allowed number of specific drinks.
20. Anticipate your guest's needs. Follow the half-full rule when offering another drink. Be alert of guest signals (raising a hand, making eye contact, etc.), and acknowledge the guest to let them know the bartender will be right with them.
21. Learn guests' names, occupations and favorite drinks. This will make Irish 31 a special place for them.
22. Uses guest name during interactions and remembering their preferences.
23. Serve alcohol responsibly. Should a guest reach the state where the bartender does not feel the guest should drive, supply a taxi. Do not hesitate to ask for management intervention if necessary.
24. Thank guests, wishes them luck, offers them a warm farewell and invites them back upon departure.
25. Requests required evidence of age of all guests that appear to be under the age of 30.
26. Provides guest with property information, promotions, programs, and attractions.
27. Ensures that ashtrays are clean and set in their appropriate location.
28. Ensures that the bar top is kept clean, sanitized, and an orderly work environment is kept in accordancewith established guidelines and health and safety standards. 
29. Operates, maintains and cleans all equipment and utensils as required in accordance with health and safety standards. 
30. Stocks service wells in accordance to specifications in absence of bar back.
31. Receives all products and stocks in accordance to specification in absence of bar back.
32. Accurately and consistently measure free pours.
33. Maintains a professional and neat appearance at all times.
34. Displays a courteous and friendly attitude to all team members and guests.
35. Fulfills bar back responsibilities when needed. 
36. Attends, completes, and passes all required training.
37. Know what products we carry and maintain inventory levels.
38. Shakes drinks made with sour. 
39. Always offers a food menu to guests. 
40. Assist and educate servers with bar related questions and ringing in drinks.  
41. Performs all functions in accordance with applicable Federal and State laws as well as company policies and procedures pertaining to the service and sales of alcoholic beverages. 
42. Utilize online access to fulfill scheduling and HR needs.
43. Perform all server duties in addition to other duties as directed.

Competencies

1. Customer Focus.
2. Communication Proficiency.
3. Organizational Skills.
4. Stress Management/Composure.
5. Time Management.

Supervisory Responsibility

This position has no supervisory responsibilities.

Work Environment

This job operates behind the bar and may be working in close proximity to co-workers. The noise level in the work environment can be loud. Hazards may include, but are not limited to, cuts, slipping and tripping.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

x Walk and stand during entire shift.

x Continuously reach, bend, lift, carry, stoop and wipe.

x Remain stationary for long periods of time.

x Frequently wash hands. x Be able to lift up to 35 lbs.

x Be able to manipulate fingers, hands and arms to cut, measure, pour, serve, carry and wipe.

x Be able to hear and talk. x Good close and distance vision and ability to adjust focus between the two.

Position Type/Expected Hours of Work

This position regularly requires long hours and frequent weekend work. Travel

No travel is expected for this position. Though, you must have a reliable form of transportation and/or a reliable source of transportation to successfully meet the demands and time frame of scheduled shift(s) and must always be on time.

Qualifications

Required Education and Experience

1. High school diploma or equivalent.
2. State applicable health and/or alcohol compliance card.
3. Prior experience working in a restaurant.
4. Basic knowledge of beer, wine and spirits, and familiarity with standard drink recipes.

Preferred Education and Experience Prior experience as a bartender.

Additional Eligibility Qualifications

1. Must be 21 or older.
2. Must maintain an applicable state health and/or alcohol compliance card.

Work Authorization/Security Clearance (if applicable) None required for this position.

AAP/EEO Statement

Irish 31 is committed to having a workplace free of illegal discrimination and harassment on the basis of age, race, color, sex, national origin, religion, disability, genetic information, marital status, and any other status protected by federal, state, or local law.

All employees are required to refrain from illegal discrimination and harassment, and to report any violation of the policy, whether against them or any other person.  Illegal discrimination and harassment against employees, customers, vendors, and any other persons associated with our business is taken very seriously and will not be tolerated.

When our nondiscrimination policies apply

Our policies are applicable to any interaction between our employees that affects employees in their work.  This means, for instance, that inappropriate conduct, even when not during working hours, taking place outside of the workplace, and/or communicated over private channels (such as a mobile phone or home computer) can violate our policies if the effects of the conduct are felt by an employee at work.

Unlawful harassment

Harassment based on any protected status is prohibited; however, our strict prohibition of sexual harassment may require additional clarification.  Sexual harassment can include any unwelcome requests for sexual favors, touching, comments, gestures, telephone or computer communications, or other behavior of a sexual nature, when submitting to such conduct is either explicitly or implicitly a term or condition of employment, is used as the basis for employment decisions, interferes with someone’s job performance, or creates an intimidating, hostile, or offensive working environment. 

Reporting and resolving discrimination and harassment concerns

Illegal Harassment and discrimination cannot be eliminated without the help of every employee; it is everyone’s responsibility.  If an employee believes they are being illegally discriminated against or harassed, the employee should tell the person who is harassing or discriminating against them what behavior they want to stop and why.  Also, if an employee believes that illegal discrimination or harassment has occurred or is occurring (whether the employee or anyone else is the victim); employees should immediately report it to their GM and/or Management.  If an employee does not receive a satisfactory resolution, continue to report it up the chain of authority.  If an employee is not comfortable approaching a particular person in the chain of authority (for instance, if the employee believes their GM and/or Management is sexually harassing or discriminating against them), skip a level and go to the next person in the chain all the way to the Corporate Office and/or VP if necessary.

Open door policy

All Corporate, GM’s, and/or Managers maintain an “open door” policy to listen to employee concerns about potential illegal discrimination and harassment.  Employees may bring these concerns up at any time.

No retaliation

Employees have the right to complain of illegal discrimination and harassment without retaliation.  As long as employees act in good faith (for instance, by telling the whole truth to the best of the employee’s knowledge and cooperating with any investigations), no adverse employment action will be taken against the employee for complaining about illegal discrimination or harassment. If an employee feels they are being improperly retaliated against, report it following the same procedures he or she would follow to complain of illegal discrimination or harassment.  Remember, just as the employee has a right to bring these matters up, employees also have a responsibility to do so; if the employee does not bring them up they cannot be addressed.  Because we prohibit retaliation, there is never a good excuse for failing to report discrimination or harassment.

When a complaint is made

If a complaint about potential illegal discrimination, harassment or retaliation is made, the Irish 31 Live will promptly investigate the complaint.  Investigations will be done with due respect for all involved.  All employees are required to cooperate in investigations including by telling the whole truth to the best of their knowledge, attending interviews with investigators appointed by the Irish 31 Live, providing all information (including any physical items such as documents or notes) they may have, and maintaining confidentiality.  The obligation to cooperate extends to both persons making a complaint and to anyone else the Irish 31 Live feels may have information relevant to an investigation.  If an investigation results in a finding that the Irish 31 Live’s policies forbidding illegal discrimination and harassment have been violated, the Irish 31 Live will take action intended to prevent any further violations.

Accommodation of disabilities

If an employee has a disability that impacts their ability to perform their job, the employee should speak with GM and/or Management regarding whether a reasonable accommodation may be available to help the employee perform the essential functions of his or her job.  Providing information (which may include information from medical providers) and cooperating with attempts to find reasonable accommodation is essential.

Other Duties

It is your responsibility to report all unauthorized actions such as but not limited to stealing, drinking on and/or before shift, giving away and/or discounting drinks, food/merchandise. Failure to report witnessed unauthorized actions will result in disciplinary action up to and including termination.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.