Field Service Representative

Iron EagleX is a veteran owned defense contracting company based in Tampa, FL.

It is our mission to provide solutions to the most challenging technical problems facing the Department of Defense while simultaneously making a positive impact on our employees and community.

Job Description:

We are seeking a dedicated and experienced Field Service Representative to support the deployment and maintenance of an Army intelligence and targeting system at Ft. Liberty, Ft. Cavazos, or Joint Base Lewis-McChord. As a Field Service Representative (FSR) Analyst, you will be on the front lines assisting Palantir's implementation teams to support and strengthen the unique partnerships with Palantir's client's user base while deploying cutting edge technology. You will work side-by-side with analysts to train and mentor users, troubleshoot technical issues, develop new Palantir use cases, all while solving unique and challenging problems. This may take the form of embedding with users across the world as well as downloading your insights directly with Palantir team members in our offices.

Job Duties Include (but not limited to):

Provide on-site support for the deployment, installation, configuration, and maintenance of a next generation Army intelligence and targeting system.
• Prior experience with Palantir
• Conduct system testing, troubleshooting, and repairs to ensure optimal performance and functionality.
• Collaborate with military personnel and other stakeholders to ensure seamless integration and operation of the system.
• Train end-users on system operation, maintenance, and troubleshooting procedures (for both hardware and software components)
• Respond to and resolve technical issues and inquiries in a timely and efficient manner.
• Document and report all activities, issues, and resolutions using appropriate reporting tools and systems.
• Participate in system upgrades, enhancements, and modifications as required.
• Keep abreast of the latest developments, updates, and best practices related to Army intelligence systems and doctrine
• Provide feedback and recommendations for system improvements and enhancements based on field experience and user feedback.
• Adhere to all safety protocols and security procedures in accordance with organizational and military guidelines.
• Maintain a high level of professionalism and represent the organization positively in all interactions with customers and stakeholders.

Required Skills & Experience:

• 4 years of experience in field service support or a related technical role, preferably within a defense or military environment.
• Strong technical knowledge and proficiency in computer systems, networks, and software applications.
• Familiarity with Army intelligence and targeting systems is highly desirable.
• Ability to travel and work on-site at Ft. Liberty, Ft. Cavazos, or Joint Base Lewis-McChord for the duration of the deployment (minimum one year).
• Excellent problem-solving and troubleshooting skills, with the ability to work well under pressure.
• Strong communication and interpersonal skills, with the ability to effectively interact with military personnel and end-users.
• Ability to work independently and as part of a team, while managing multiple tasks and priorities effectively.
• Flexibility to adapt to changing project requirements and operational needs.
• Due to US Government contract requirements, only US Citizens are eligible for this role.

Education & Certifications:

• Bachelor's degree in a related field (e.g., Computer Science, Information Technology) or equivalent work experience.
• Meet the requirements of DOD 8140 IAT Level II (Security CE and a computing environment certification such as Linux required)

Security Clearance:

• An Active TS/SCI with a CI Polygraph or eligibility to obtain a CI Polygraph preferred

Benefits:

• National Health, vision, and dental plans
• 20 days of PTO and 11 paid holidays
• Life Insurance
• Short - and long-term disability plans
• 401(K) retirement plans
• Incentive and recognition programs
• Relocation opportunities

Iron EagleX is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.