Operations Supervisor

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.

We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.

Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.

The Transportation Supervisor is responsible for the day-to-day transportation operations and courier workforce. They manage all aspects of transportation discipline to include safety and security compliances, route structures and development, personnel scheduling, workload assignments, cost control and metric driven performance.

HIGHLIGHTS:

• FULL BENEFITS – 1st Day of Employment

• Competitive Pay with Annual Merit Increases

• 2 Weeks Paid Vacation, 7 Paid Holidays Sick Pay

• 401 K (with company match) & Employee Stock Purchase Program

• Company Paid Uniforms & Safety Footwear

• Tuition Reimbursement

• 10% Annual Bonus

PAY: $$72,800- paid biweekly

SCHEDULE: Monday - Friday(Weekends as needed)

HOURS: 8:00 AM - 5:00 PM (Expect to be on-call)

LOCATION: 1330 Mitchell St, Knoxville, TN 37917

RESPONSIBILITIES

• Human Resources/Workforce Leadership - Provide daily oversight of transportation operations to ensure high levels of service, production and quality metrics are achieved. Plan staffing levels to ensure adequate coverage. Execute daily reporting mechanisms that provide critical data points to business trends and overall operational performance. Responsible for training, recruiting, counseling, coaching, disciplinary action and writing reviews. Process and approve payroll, time off requests and exceptions. Communicate effectively with the front line regarding change procedures, initiatives and program roll outs. Responsible for a thorough courier check in / check out process.
• Operational Excellence, Standards & Compliance – Tracks progress of routes daily (In Control, 20/20, email communicators). Administers the Checkride Program. Ensures routing technology is used and routes are executed as designed. Manages scanning platform to include proper usage, route id configurations, exception code usage and proper care of equipment. Accountable for variances to plan for all route performance.
• Transportation Administration / Maintenance - Manage DVIR / BDIR process. Work closely with outsourced vendors to maintain the fleet in prescribed manner. Establish and manage proper workflow to ensure daily, weekly and monthly DOT / IFTA reporting and requirements are met. Develops Coordinator and Courier workgroups in the area of policy and procedure as it relates to Transportation Administration and Maintenance.
• Safety and Security Administration: Ensure safety & security procedures are adhered to.

QUALIFICATIONS:

• Supervisor is the first line management position responsible for the direct leadership of our courier and coordinator groups. The Transportation Supervisor provides front line level leadership over all Transportation Operations processes and ensures day-to-day operations are executed with excellence.
• The Transportation Supervisor typically solves problems as it relates to the day-to-day operational workflow. Transportation supervisors must be knowledgeable of the local area, the local customer base and the local operation in order to make quick, efficient decisions that impact TCS.
• Total travel 10%; local travel 10%.
• Education/Education; High school required, 4 year college degree preferred, 2 - 4 years.

Category: Operations Group

Iron Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law.

To view the Equal Employment Opportunity is the Law posters and the supplement, as well as the Pay Transparency Policy Statement, CLICK HERE

Requisition: J0072766