Process Specialist

The Process Specialist will have a vital role that is strategically aligned to support the field personnel primarily with technical documentation. Responsibilities will also include managing, coordinating, and adapting the processes and procedures from the conceptual stages of draft to published within the various Quality Management System(s).

World Class EH&S performance is critical to the success of the company; therefore, safety is our number one core value. Safety is everyone’s responsibility – every day, everywhere. We strive for continuous improvement and are committed to providing a safe work environment. Safety can be achieved through proper education, training, use of protective equipment and by following safety rules, regulations, standards, and laws. Each employee is responsible for understanding and practicing appropriate safety procedures, at ALL times. Working safely is a condition of employment to the duties
DUTIES & RESPONSIBILITIES

• Responsible for the creation and maintenance of technical documentation.
• Partner with the technical teams and key stakeholders to produce world-class documentation.
• Assist the Service Execution Team and others in drafting user-facing content.
• Interpret business processes, process narratives, and configured system to determine the simplest set of instructions for completing a specific task.
• Create, edit, and proofread, and publish procedural instructional documentation.
• Participate in process and system demonstrations.
• Conduct technical reviews of documentation to ensure accuracy.
• Master and develop processes that enhance efficiency.
• Manage with minimal oversight, in a fast-paced, frugal environment with multiple stakeholders and constantly developing priorities.
• Work with direct leadership to maintain departmental document controls systems to drive improved business performance and customer satisfaction.
• Conduct and lead efforts in cross department coordination activities, in larger business processes, where Service Execution is a supplier, coordinator, or stakeholder.
• Assist users with any questions related to document controls software, creation, and practices.
• Fully understand export control and current ISO standards as they apply to document control and support compliance and initiatives, including, but not limited to internal and external audits.
• Provide Management with ad hoc reports, flow charts, procedures, work instructions, and related forms as needed.
• Utilize technology to enhance work efforts and prepare reports that represent data obtained through a variety of platforms.
• Maintain an organized document control/archival system per department and corporate standards.
• Must take a proactive approach to controlling (and escalating as necessary) risk-related issues that could jeopardize the integrity of department data, procedures, or processes.
• Actively engage in the continual improvement of processes and procedures.
• Adhere and implement branding initiatives as directed by corporate and the Marketing and Communications team.
• Travel to site to perform assessments of process effectiveness, as required.
• Participate in training courses and programs as they relate to overall business and personal development, as well as product related developments.
• Perform other such duties as may be required.
• Overnight travel (less than 10%) by land and/or air.
• Perform other such duties as may be required.

OTHER DUTIES AND RESPONSIBILITIES

• Comply with all safety policies, practices and procedures reporting all unsafe activities to Management and/or Human Resources.
• Participate in proactive team efforts to achieve departmental and company goals.
• Contribute to building a positive team spirit.
• Communicate effectively with subordinates and management at all levels.
• Protect confidential information by not communicating, disclosing to, or using for benefit of third parties.
• Comply with all company policies and procedures.
• Engage in conflict resolution, on an as needed basis.
• Maintain the highest degree of honesty, integrity, and professionalism at all times.

KNOWLEDGE, SKILLS & EDUCATION

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience: Bachelor’s degree in a relevant field such as instructional or educational technology or Technical Writing Certificate. 2 years Technical Writing experience. Extensive experience creating end-user documentation. Exceptional writing, line editing, and copy editing skills. Proficiency with a variety of development, authoring, and content management tools.

Language Skills: Ability to read, analyze, and interpret general business metrics and procedural documentation. Ability to effectively present information and respond to questions from groups of managers, clients, customers, suppliers, and the general public.

Mathematical Skills: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Reasoning Ability: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.

Computer Skills: Knowledge of database, project management, spreadsheet, word processing software, and electronic mail. Proficiency in Microsoft Office (Word, Excel, Visio, Power Point, One Note, Outlook) Software and Document Management Software.

PHYSICAL DEMANDS
The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand, walk, bend, talk and hear. The employee must frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds. The employee is occasionally exposed to toxic or caustic chemicals. The employee’s working environment may be loud. The employee may be required to adhere to Mitsubishi Power and customer safety procedures including but not limited to, the use of personal protection equipment (hardhat, safety glasses, goggles, hearing and fall protection).