COLLECTIONS OFFICER

INTERNAL and EXTERNAL JOB POSTING

Full-Time - 40 Hours Per Week - Benefit Eligible

Non-Exempt - Family Services Local 320 Union Position

2024 starting salary is $23.92 - $25.50 per hour, depending on qualifications and experience.

Isanti County offers a comprehensive benefits package, including: Group Health Insurance, Dental Insurance, Vision Insurance, Life Insurance, Flexible Spending Accounts (health care and dependent care), Long Term Disability, Short Term Disability, Accident Insurance, Hospital Confinement Insurance, Cancer Insurance, Critical Illness Insurance, Whole Life Insurance, PTO (vacation, sick, personal leave), 12 paid holidays, Deferred Compensation Plans, Public Employee Retirement Association (PERA), Employee Assistance Program (EAP), and an Employee Wellness Program.

To view the available insurance and benefit options, click here.

General Definition of Work

Performs work identifying late fees for collection, collecting outstanding fees due to Family Services, gathering information for assessment of fee amounts, processing collections, completing required reports, and related work as apparent or assigned.

Work is performed under the general direction of the Fiscal Supervisor.

Essential Functions

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable an individual with disabilities to perform the essential functions.

• Identifies debts owed to Family Services.
• Determines an appropriate course of action for collection of outstanding debts owed.
• Collects, processes, and reports collections.
• Prepares cases for County Attorney's office and assists with the court process.
• Completes, processes, and maintains case documentation.
• Performs an ongoing review of legal statutes and other resources to stay up-to-date in program and policy changes.
• Performs other related duties as assigned.

Minimum Qualifications

• High School diploma or GED and moderate experience working within the health and human services field, assisting with collections, assisting with legal processes, or equivalent combination of education and experience.
• Valid driver's license in the State of Minnesota.

Required Knowledge, Skills, and Abilities

• Knowledge of human behavior.
• Knowledge of investigative techniques and procedures.
• Interviewing skills.
• Knowledge of statutes, rules and policies governing collections.
• Knowledge of Federal and State collection laws, rules and regulations governing Income Maintenance and Social Service Programs.
• Knowledge of legal terms and forms in order to draft/writing legal documents.
• Knowledge of debt collection approaches and laws.
• Skills in oral and written communication.
• Skills in basic mathematics.
• Ability to handle hostile or uncooperative people.
• Ability to compile and analyze facts and evidence in order to make sound recommendations.
• Ability to comprehend and interpret written material.
• Ability to handle a large volume of work in an efficient manner.
• Ability to prepare comprehensive and concise reports.
• Ability to work independently.
• Ability to establish and maintain effective working relationships with co-workers, court system, and public officials.
• Ability to maintain a regular and timely work attendance.

Working Conditions

Physical Requirements and Activity

This work requires the occasional exertion of up to 10 pounds of force; work regularly requires sitting, speaking or hearing, using hands to finger, handle or feel and repetitive motions and occasionally requires standing, walking, stooping, kneeling, crouching or crawling, reaching with hands and arms and pushing or pulling.

Sensory Requirements

Work requires ability to adjust focus; vocal communication is required for expressing or exchanging ideas by means of the spoken word; hearing is required to perceive information at normal spoken word levels.

Sensory Utilization

Work requires preparing and analyzing written or computer data and operating motor vehicles or equipment.

Environmental Conditions

Work has no exposure to environmental conditions; work is generally in a quiet location (e.g. library, private offices).

The statements in this class description are intended to describe the general nature and level of work being performed by incumbent(s) assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

SUPPLEMENTAL INFORMATION:

A fully completed Isanti County Online Application and resume must be received by Human Resources by the closing date and time listed on the posting. Any materials received after the closing date and time will not be considered.

The application will be evaluated in a Training and Experience Assessment worth 100 points. Veterans Preference will be applied in accordance with Minnesota law. A score of 80 or better is necessary to continue in the process. A top group of qualified applicants will be invited to the interview process.

Final appointment is contingent upon the applicant passing a background investigation including a criminal history search. Costs of the background will be paid for by Isanti County.

Mission
Working Together to Deliver Quality Services Valued by the
Community, Today and for Generations to Come.