Front Desk Receptionist

Essential Functions:

• Offers owners and potential owners a warm and friendly greeting in person or on the phone; answers their questions
• Provide tom notch customer service
• Maintain a professional appearance (clothes and attitude)
• Identify and work compassionately with clients in various emotional states
• Responds to inquiries about the range of services the practice provides and the species it treats; refers to appropriate department/staff member as needed
• Coordinates the flow of pets and owners in the lobby; placates owners distressed by long waits, scheduling glitches, and other problems
• Recognizes the symptoms of pet(s) and owners in crisis; handles basic medical emergencies appropriately
• Assists owners when picking up medications or special dietary products; answers questions
• Inputs data to practice management software to check pets in; makes simple postings to accounts; compiles data for various reports
• Types and edits a variety of correspondence, reports, memoranda, and other material ensuring accuracy
• Receives and distributes incoming mail; processes and stamps outgoing mail
• Performs cashiering duties; processes refunds, returns and credits as needed
• Organizes and processes all payment plans
• Processes billing statements and collections
• Coordinates and schedules appointments; calls owners scheduled for the next day to remind them of their appointments, appointment times, and any special instructions, such as the need for fasting, withholding or administering medications
• May assist with retail sales
• May weigh pets when they come in for exams, procedures, etc.
• Responds to client emails
• Processes faxes
• Shows up for work regularly; full time presence at work is essential for every shift
• Obtain previous records from other facilities and adds to patient chart
• Calls clients whose pets are overdue for vaccines, grooming, medication refills, etc.
• Able to learn basic veterinary medicine terminology
• Become familiar with retail products, medications, vaccinations, routine testing, and heartworm and flea preventatives and be able to confidently discuss with clients
• Have a strong sense of excellent customer service and be able to provide that to clients even during high stress situations
• Be able to multi-task efficiently
• Able to identify conditions over the phone that can potentially be emergencies and scheduling those appointments appropriately
• May take medication refill requests and messages for doctors
• Able to use Windows based computer systems, word processing, email, web search and other skills needed to effectively use software.
• Able to reconcile the drawer and complete end of day duties at the close of the day
• Performs other duties as assigned

Job Type: Full-time

Pay: From $12.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 10 hour shift
• Weekends as needed

Experience:

• Customer service: 1 year (Required)

Work Location: In person

Salary : $12