AV Project Coordinator

Job Description

GENERAL FUNCTION

This position is to assist the service logistics team in overseeing upcoming projects. Once a job is awarded to iSoft, this position will begin the project management tasks ensuring all of the information is available from the sales team and will be the initial liaison between sales and the implementing service team. This position will assist in inventory, verification of job pile, labeling items, prepping for delivery and managing any material to reduce stock. Other duties may be assigned as needed to support the Service team functions, including but not limited to technical tasks such as rack building and customer service support.

Essential Duties & Responsibilities

• Upon award of a job, review and confirm the availability of Statement of Work and Drawings.
• Set and conduct internal kick off meetings (Planning) with appropriate sales and service teams.
• Set and conduct client kick off meetings.
• Create and send follow-up client email documenting all items discussed in the phone kick off call, including sending the pre-install form and managing the return of the completed form.
• Monitor incoming equipment for a job.
• Set and hold internal technical kick off meetings as needed.
• Oversee rack build operations or if needed perform rack build.
• Assist Service Management and Service Logistics with resource scheduling.
• Manage and maintain punch list or outstanding items from a job and manage them through completion.
• Oversee, record and reconcile the job pile as it goes for delivery or shipping.
• Ensure projects meet deadlines.
• Assist PSE with as needed during the onsite project effort.
• Assist Service coordinator with incoming help desk calls requiring technical troubleshooting remotely over the phone to provide higher level of support for inbound calls.
• Provide and actively update monthly and quarterly project forecasting.
• Facilitate project invoicing by coordinating with project team and customer and providing appropriate documentation.
• Attend remote project coordination/status meetings as needed
• Attend customer onsite project coordination/status meetings at needed
• Coordinate and manage subcontractors for project execution
  
  

Requirements

Hands-on experience in related field. The requirements listed below are representative of the knowledge, skill, and/or ability required at a high level.

• Written & Verbal Communication Skills.
• Capacity to manage high stress situations.
• Leadership Skills.
• Big-picture thinking & Vision.
• Attention to detail.
• Conflict resolution skills.
• Technical background, previous experience in a technical role.
• Proven track record in knowledge of technology.
• Enjoy working with customers and external audiences.
• Proficient with general office applications and Microsoft products.
• Strong organizational, presentation, and customer service skills.
• Skill in preparing written communications and supporting materials.
• Interpersonal skills: such as telephony skills, active listening and customer-care.
• Ability to multi-task and adapt to changes quickly.
• Typing skills to ensure quick and accurate data entry.
• Self-motivated with the ability to work in a fast moving environment.
  
  

RELATIONSHIPS

• Works Directly for: Director of Operations
• Works with: Customer, Sales & Design, Service Operations Finance and Administration, and Warehouse.
• Leadership: Provides de facto guidance and acts as a role model for all employees.
  
  

CORE VALUES

iSoft has identified 5 Core Values that are prevalent throughout the incredibly talented team of professionals at iSoft Solutions. We hire personnel that can demonstrate these Core Values in their past experiences.

• We Genuinely Care
• We Act in Good Faith
• We Are Driven
• We Adapt and Evolve
• We Cherish the Moment
  
  

EDUCATION

• Required: High School Diploma or equivalent
• Preferred: Two/Four-year college degree, Project coordinating or un-certified Project Management experience
  
  

Experience

• Required: 3 years experience in related role.
• Preferred: Experience in AV integration services and Government organizations desired
  
  

Management reserves the right to change this job description at any time with or without notice.

Company Description

iSoft Solutions, LLC was established in 2005 in Virginia Beach, VA and is an SBA-certified Woman-Owned Small Business (WOSB). iSoft provides total integration solutions for Audio Visual and Unified Communications. iSoft was established in response to a demand for turnkey technology solutions and support with a focus on customer satisfaction and collaboration resulting in a personalized and customized experience. iSoft also provides resources for its customers to assist in supporting the customer's mission.

iSoft Solutions is committed to fulfilling customer requirements by leveraging innovative technology, providing exceptional services, and exceeding overall expectations. This is accomplished by a commitment to continuous improvement of our services and internal processes and fulfilling our Quality Objectives as defined in our Quality System.

iSoft prides itself on five Core Values that each employee has and we hire around these values: 1) We Genuinely Care, 2) We Act in Good Faith, 3) We are Driven, 4) We Adapt and Evolve, and 5) We Cherish the Moment.

I-Soft Solutions, LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

iSoft Solutions, LLC was established in 2005 in Virginia Beach, VA and is an SBA-certified Woman-Owned Small Business (WOSB). iSoft provides total integration solutions for Audio Visual and Unified Communications. iSoft was established in response to a demand for turnkey technology solutions and support with a focus on customer satisfaction and collaboration resulting in a personalized and customized experience. iSoft also provides resources for its customers to assist in supporting the customer's mission. iSoft Solutions is committed to fulfilling customer requirements by leveraging innovative technology, providing exceptional services, and exceeding overall expectations. This is accomplished by a commitment to continuous improvement of our services and internal processes and fulfilling our Quality Objectives as defined in our Quality System. iSoft prides itself on five Core Values that each employee has and we hire around these values: 1) We Genuinely Care, 2) We Act in Good Faith, 3) We are Driven, 4) We Adapt and Evolve, and 5) We Cherish the Moment. I-Soft Solutions, LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.