The Marketplace Administrator plays a crucial role in providing comprehensive administrative support to the Marketplace team, internal isolved teams, clients, network partners, and Marketplace partners.

Core Job Duties:

• Responsible for conducting any monthly or quarterly partner audits
• Manage partnership inbox, addressing issues such as potential errors due to API communications, infrequent billing, etc., including researching and resolving with appropriate internal teams or network partners

• Manage communications for network partners when they utilize eligible products and ensure accurate documentation for accounting purposes

• Implement and manage necessary mass activation or opt-out programs for isolved branded or Marketplace Partners
• Monitor the marketplace inbox
• Collaborate with integration team when notified of client/partner using marketplace project, including creating projects and ensuring appropriate agreements are signed
• Assist with website management of marketplace.isolvedhcm.com
• Assist with coordinating and responding to initial meeting request for Marketplace partnerships
• Other assigned Marketplace Operations administrative duties as required

Job Complexity

Developing professional expertise. Beginning to focus on attaining proficiency in one or more areas of their role. Applies company policies and procedures to resolve a variety of issues.

Interaction

Works on problems of moderate scope where analysis of situations or data requires a review of a variety of factors. Exercises judgment within defined procedures and practices to determine appropriate action. Builds productive internal/external working relationships.

Supervision

Normally receives general instructions on routine work, detailed instructions on new projects or assignments.

Experience

Typically requires a Bachelor's degree and a minimum of 2 years of related experience; or an advanced degree without experience; or equivalent work experience.

Minimum Qualifications:

• Bachelor's degree or equivalent experience with strong technological acumen
• Excellent organizational and multitasking skills
• Attention to detail and ability to work with data and documentation
• Strong communication and interpersonal skills
• Self-starter with ability to focus on continuous improvement
• Ability to prioritize effectively, manage deadlines and execute with a high degree of quality in a fast paced and continuously changing environment
• Project Management experience preferred
• Proficient in Microsoft Excel

Physical Demands: Prolonged periods of sitting at a desk and working on a computer and ability to lift up to 15 pounds

Travel: Minimal travel may be required but this is a remote position.

Work Authorization: Employee must be legally authorized to work in the United States

FLSA Classification: Non-Exempt

Location: Office/Hybrid/Remote

About isolved

isolved is an employee experience leader, providing intuitive, people‐first HCM (Human Capital Management) technology. Our solutions are delivered directly or through our partner network to more than five million employees and 145,000 employers - who use them every day to boost performance, increase productivity, and accelerate results while reducing risk. Our HCM platform, isolved People Cloud, seamlessly connects and manages the employee journey across talent management, HR & payroll, workforce management and engagement management functions. No matter the industry, we help high‐growth organizations employ, enable and empower their workforce by transforming employee experience for a better today and a better tomorrow. For more information, visit www.isolvedhcm.com.

isolved is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. isolved is a progressive and open‐minded meritocracy. If you are smart and good at what you do, come as you are. Visit www.isolvedhcm.com/careers for more information regarding our incredible culture and focus on our employee experience. Visit www.isolvedeebenefits.com for a comprehensive list of our employee total rewards offerings.