Maintenance Technician

Maintenance Technician

ISS offers full-time employees a variety of benefits including medical, dental, life and disability insurance, as well as a comprehensive leave program based on employment status. The hourly pay range for this position is $27.00 - $34.00 per hour.

Key Purpose

The Maintenance Technician reports directly to the Site Operations Manager to ensure all facilities and related equipment are maintained to the highest standards in the Hard Services line. Additionally, the Maintenance Technician will partner with the Site Operations Supervisor to ensure collective success across all service lines (hard, soft, and operational) and embody the OneISS (one team) methodology of facility operations.

Core functions of this role involve solving non-complex (single system) maintenance and repair of a building’s shell, core, and equipment. The purpose of this role is to maintain facilities for clients, customers, and staff in a safe operating condition; execute a best practice preventative and reactive maintenance program; and resolve immediate operational and/or building safety concerns. Ultimate success in this role is around providing safe and reliable building systems that proactively and reactively support our client’s business needs. This role will be asked to flexibly cover and augment roles in case employee turnover or customer demand increases.

Success Criteria

• Clear linkage between OneISS vision, transformation, and business excellence
• Ability to work within tight timelines.
• Participate and embrace the development opportunities within a group.
• Ability to guide colleagues in embracing process improvement measures.
• A drive to creative problem solving for new challenges.
• An interest in standardizing solutions to recurring challenges.

Key Areas of Collaboration and Influence

• Communicate effectively with colleagues at multiple accounts and across the company so that information is disseminated effectively and participate in project groups and meetings as required.
• Transfer best practice.
• Use account successes to promote and further develop ISS.

Ideal Candidate Experience

• High school diploma or vocational or trade school/college required.
• Basic mechanical and plumbing skills including knowledge of the corresponding tools in these trades.
• Communication skills to translate basic technical information to those with and without a technical background.
• Work independently and as part of a team, requiring strong communication and interpersonal skills.
• Potentially work in noisy environments (with required PPE), stand for long periods of time, crawl, climb and work with equipment of various types
• Must possess a valid state driver’s license. May be required to travel via car within a specific metropolitan region.
• Demonstrates professional and customer service aptitude.
• Basic computer proficiency skills (Word, Outlook, CMMS Systems, Smartphone Systems)

Key Accountabilities

• Self-Performance of Primary Preventative (PM’s) & Reactive Maintenance (RM’s) work orders to consist of:
  • Patch/Painting of walls
  • Door/Lock hardware repairs and installation (basic)
  • Installation and mounting of building fixtures (tv’s, signs, etc.)
  • Minor plumbing repairs (clogs, drains, valves, faucets, fixtures, etc.)
  • Safety Eyewash/Shower Inspections and Maintenance
  • Fire Extinguisher Inspections
  • Overhead Lighting Bulb installation
  • Roof inspections
  • Light Snow removal and walkway salting (cold weather regions)
  • Building Safety Inspections
  • Kitchen Equipment Inspections
  • Café Equipment specialty cleaning
  • Shopping tool repairs (casters, handles, etc.)
  • HVAC system & water system filter replacements
  • Hot/Cold Calls
  • Proactively mitigate slip, trip, fall hazards
  • Effective LOTO (lock out, tag out) compliance.
• Ensure all health and safety requirements are established and followed by on-site staff and subcontractors.
• Use of CMMS system software for work order management (PC & Mobile based)
• Follow 5S principles for organization/cleanliness of “Front of House” (client/customer spaces) and “Back of House” (equipment rooms, storage areas, tool cribs, etc.) on the property.
• Order supplies for PM’s and RM’s as needed. Ensure on site tool crib inventory is correctly managed to ensure SLA uptime is met.
• Complete detailed records of all work to be documented in the CMMS system.
• Conducts frequent equipment rounds and readings to detect malfunctions, records data as required.
• Escorts and directs site vendors as required.
• On call (1st line of support) to address escalations or emergencies if they arise according to designated on call schedule
• Ensure that all customer complaints are handled professionally, appropriately, and in a timely manner.

Physical Demands & Work Environment

• Prolonged periods walking or standing.
• Must be able to lift, carry, and place up to 50 pounds at a time.
• Must be able to workdays, nights, weekends, and/or holidays as needed.
• Must be able to bend or stoop frequently.
• Must be able to work at heights on mobile or stationary work platforms.
• Must be able to operate powered industrial trucks.

As a global organization, ISS Group is committed to making the international community more resilient and just for all people. We encourage diversity and inclusion in their broadest terms, including ethnicity, race, age, gender, gender identity, disability, sexual orientation, religious beliefs, language, culture, and educational background. We look to lead our industry by example and to positively influence the market wherever we operate.