We are a team of professionals from many countries and diverse backgrounds, each with unique missions and challenges in the biggest health, nutrition and wellness company of the world. We innovate every day through forward-looking technologies to create opportunities for Nestlé’s digital challenges with our consumers, customers and at the workplace. We collaborate with our business partners around the world to deliver products and services to create tangible business value.
This position is not eligible for Visa Sponsorship.
As a Tech Lead IT User Support, you will focus on several areas of technology such as mobility, deployment, management tools and VDI. You will assist with setting standards, provide solutions and work with partner to deliver results to markets for these areas of technology. You will provide customer service support, define internal policies, and assist with how mobile devices connect to the services. You will be working closely with IT functional relationship managers, to understand what the market demands, interact with global product groups and product group managers. The IT Lead will help drive the future of technologies at Nestle. You will help to ensure adherence to Nestle standards, work on requests for extra projects and what is needed to deliver, act as first point of escalation
Job Responsibilities
- Provides guidance and support in their area of responsibility (Microsoft End Point management tools)
- Supports and influences the technical activity (design, build, testing) in significant or complex innovation initiatives, accountable to the Innovation or Product Manager for the delivery and quality of technical deliverables.
- Acts as the voice of receivers under his/her scope to the global product towers - driving innovation and continuous improvement in their area of expertise (i.e. user experience, asset control, onboarding, field services, mobility, deployment, management tools, etc.).
- Makes recommendations on how to improve the effectiveness, efficiency and delivery of services through the use of (emerging) technology and technical methods and methodologies.
- Provides the product team with technical expertise, advising on best technology solutions, translating the business vision into technical vision.
- Responsible for ensuring that all solutions within their technology area are delivered and maintained secure and compliant with internal standards and external regulations, including privacy requirements.
- Works with IT Innovation managers, Product managers, Tech Leads, Solution Architects, Partners and Business Analysts as required to ensure any solution within their specific specialism fits with strategic and technical direction.
- Assists others in resolving complex technical problems and investigating the root cause of problems and recommends smart (specific, measurable, achievable, realistic, timely) solutions.
- Liaises closely with suppliers and vendors, for example to ensure products with quality, alignment with business needs, vendor management.
Requirements:
- 3 years of Informational technology experience and/or equivalent experience in End User support services including Windows upgrades, patching
- 3 years of experience within End User Computing management (SCCM, Modern Management, Microsoft, application packaging, imaging lifecycle)
Preferred Requirements:
- Bachelor's degree in computer science, system analysis or a related study, or equivalent experience
- 2 years of experience within Management Tools (Jamf, SCCM, Modern Management, SOTI, InTune), Mobility department (Apple, Android, RF warehouse devices , MDM tools, device compliance and security), VDI (Azure VM, Citrix)
- Knowledge of ITIL
- Basic network knowledge, firewalls and device security
It is our business imperative to remain a very inclusive workplace.
To our veterans and separated service members, you're at the forefront of our minds as we recruit top talent to join Nestlé. The skills you've gained while serving our country, such as flexibility, agility, and leadership, are much like the skills that will make you successful in this role. In addition, with our commitment to an inclusive work environment, we recognize the exceptional engagement and innovation displayed by individuals with disabilities. Nestlé seeks such skilled and qualified individuals to share our mission where you’ll join a cohort of others who have chosen to call Nestlé home.
The Nestlé Companies are an equal employment opportunity and affirmative action employer seeking diversity in qualified applicants for employment. All applicants will receive consideration for employment without regard to race, ethnicity, color, gender, gender identity, age, religion, national origin, ancestry, disability, perceived disability, medical condition, genetic information, veteran status, sexual orientation, or any other protected status, as defined by applicable law. Prior to the next step in the recruiting process, we welcome you to inform us confidentially if you may require any special accommodations in order to participate fully in our recruitment experience. Contact us at accommodations@nestle.com or please dial 711 and provide this number to the operator: 1-800-321-6467.
This position is not eligible for Visa Sponsorship.