Business Analyst (Chatbot)

IT Concepts (ITC) is an 8(a) SDVOSB founded on the concepts of customer-centric, driven to deliver, teamwork, integrity, and innovation. Founded in 2003, ITC was established with a simple yet important promise to “deliver solutions that work”. As we continue to grow in the support of our government customers, we are looking for driven and innovative individuals to join our team.

IT Concepts is looking for an experienced Business Analyst (ChatBot) to support The United States Department of Agriculture (USDA).

The United States Department of Agriculture (USDA) is seeking contractor support to leverage conversational AI technologies to expand the number and types of communication channels available to provide dietary guidance to citizens to increase its positive impact on citizen health. As a Business Analyst, you will be part of a team helping USDA achieve mission success.

Duties

• Perform research to include gathering and analyzing data and information necessary to understand and describe various business processes, identify issues or problems, and assist with solutions and recommendations

• Review technical and business process documents and provide substantive comments
• Develop, compile and analyze strategic planning data from multiple sources to support decision-making
• Perform data analysis, measurement reporting and statistical analysis
• Support the development of the USDA knowledge base
• Perform internal testing prior to UAT

• Assist with the logical documentation of the solution

Required

• Bachelor’s degrees in Business, Information Technology, Engineering, or related disciplines
• Four (4) years of relevant experience as a Business/Requirements Analyst in requirements gathering

• Excellent at identifying and solving problems
• Must be a U.S Citizen
• Fluency in intelligent automation, AI/ML concepts and uses, and/or data science concepts

Preferred

• Experience supporting chatbot implementations

• Experience with USDA IT implementation efforts
• Agile approach experience and/or familiarity with supporting cloud projects

The Company:

Founded in 2003, IT Concepts was established with a simple yet important promise to “deliver technology concepts that work.” This founding principle, which permeates throughout our team and company culture, has propelled ITC to the upper echelons of the industry. With award-winning services and unflinching dedication to country and clients, ITC remains committed to teamwork, innovation, and collaboration.

We’re an SBA 8(a) and CVE certified Service-Disabled Veteran Owned Small Business focused on providing best in class IT Services, Management Consulting, and Data Services Solutions to our clients.

We’re ISO 27001:2013, ISO 20000-1:2011, and ISO 9001:2015 certified and have CMMI DEV and SVC ML3 ratings

We’ve been named part of: Inc 5000’s Fastest Growing Private Companies in 2016, 2018, 2020 and 2021; Washington Business Journal’s Fastest Growing Companies in 2015, 2016, 2017 and 2019; Washington Business Journal’s Best Places to Work in 2015, 2016, 2017 and 2019.

The Employer:

We offer great benefits – Competitive Paid Time Off, Medical, Dental and Vision Insurance, Identity Protection, Pet Insurance, 401(k) with company matching.

We invest in our employees – Every employee is provided with a stipend to invest in certifications, a master’s degree, or even a doctorate.

We work hard, we play hard -Nationals Games, Happy Hours, Holiday events, philanthropic endeavors, etc…at ITC we enjoy working together but also take time to connect with each other and our community through various events and activities.

IT Concepts is an Affirmative Action/Equal Opportunity employer. As such, any personnel decisions (hire, promotion, job status, etc.) on applicants and/or employees are based on merit, qualifications, competence, and business needs, not on race, color, citizenship status, national origin, ancestry, gender, sexual orientation, gender identity, age, religion, creed, physical or mental disability, pregnancy, childbirth or related medical condition, the genetic information of the employee or family member of the employee, marital status, veteran status, political affiliation, or any other factor protected by federal, state or local law.

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