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Help Desk

IT Data Solutions
Miami, FL Full Time
POSTED ON 4/15/2024

Job Details

Title: Help Desk

Location: Miami Dade County (33172)

Duration: 1 Year Contract

Rate: $18/hr - $20/hr

 

Responsibilities:

  • Provide support for customers remotely with password or access issues.
  • Documents work performed and resolution(s). Identify, analyze, and resolve problems and issues using troubleshooting tools and techniques as well as teamwork.
  • Support customers in ISA Utility with role assignment, account activation, and password reset.
  • Maintain up to date customer and technician information in ITSM ticketing system.
  • Manage incoming requests from customers and generate tickets in ITSM ticketing system for resolution or escalation to additional IT teams.
  • Work with the team to maintain the central hub of communications for the agency.

 

Knowledge and skills:

  • General knowledge of Microsoft products, including operating systems, office suite and outlook in a networked environment.
  • General knowledge of computer software and hardware relative to personal computers, local area network/wide area network environments.
  • Skilled at installing and providing technical support for software applications, operating systems, and personal computer hardware.
  • Ability to communicate effectively both verbally and in writing.
  • Ability to read, understand, and comply with the department's policies, procedures, guidelines, and practices relating to desktop standards.

 

Minimum Experience:

  • 1 to 2 years of Customer Call Center work experience.
  • 1 year of computer software, account password reset, and network connection troubleshooting work experience a plus.

 

Education:

High School Diploma or equivalent

 

 

 

 

 

 

 

 

Salary.com Estimation for Help Desk in Miami, FL
$65,760 to $84,362
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