General Manager

Our Core Team Focus:

The IT Landes Home Service Team is committed to creating a WOW experience for our customers and employee-owners. We empower our employee-owners to make this a great place to work and create value. Our goal is for you to find a fulfilling, authentic working environment that exceeds your personal expectations while also honoring our mission, vision, and core values. A workspace where happiness is observed!

 Role: General Manager

Objective:

The General Manager oversees the development and implementation of the Division’s overall business objectives, policies, and strategic plans, at the IT Landes Home Service Team location. Maintains a unified team of employee-owners that can provide a WOW customer experience and grow the residential home services business. Provides leadership to ensure positive and profitable relationships with all external parties including customers, vendors, and subcontractors. Manages the effective implementation and execution of processes and plans to increase the growth of the Division’s IT Landes Home Service Team location in Harleysville, PA and achieve both short and long-term financial and operational objectives.

In this role you will:

• In conjunction with senior management, develops and implements procedures, and establishes performance objectives for the Division. Ensures that all operations/projects are carried out in a timely, financially sound, manner consistent with the Company’s goals and quality standards.
• Responsible for day-to-day fiscal management to ensure compliance with budgeted revenue and operating income goals. Analyzes monthly financial performance indicators and makes the necessary adjustments to ensure profitability of the division.
• Directs the development and preparation of the Division’s annual business plan and budgeting process; monitors progress against business objectives throughout the year.
• Must be proficient at anticipating and resolving internal and external resource challenges encountered in product delivery to meet customer demands and quality standards.
• Reviews and contributes to decisions on advertising, marketing, pricing and all other issues related to sales and marketing. Must be cognizant of current selling trends, as well as backlogs, to maximize profits and production on a daily basis.
• Lead, coach and manage employee-owners to achieve departmental financial goals.
• Pursues and implements continuous process improvement throughout all areas of the business.
• Ensures that all employees maintain a consistent focus on high quality customer service. Where necessary, provides guidance and support to maximize customer satisfaction in order to achieve annual customer satisfaction survey goals.
• Continuously evaluates industry, market and technology trends to assess the potential impact on business opportunities. Makes recommendations as necessary.
• Ensures that well qualified individuals are hired and properly trained to carry out the organization's mission.
• Acts as a liaison in the implementation and/or interpretation of divisional programs, policies and operating procedures. Initiates and champions new programs and policies necessary to sustain long-term success.
• Actively owns and promotes our mission statement & core values.
• Other projects and duties as assigned.

Qualifications:

• High school diploma required with 2 years of college (preferred).
• Bachelor's degree in Business Administration or Management is a plus
• Must have a minimum of 5 years progressively responsible business experience, including full P&L responsibility and the overall management of an operating business unit.
• Demonstrated knowledge/capabilities in the areas of financial analysis, human resource and business administration, legal and ethical practices, marketing, business development and sales
• Ability to think strategically, synthesize complex business/financial data and develop innovative solutions.
• Strong financial acumen and knowledge to evaluate P&Ls and quickly ascertain areas of concern
• Ability to facilitate progressive change
• Excellent planning, organizing and leadership/supervisory skills
• Excellent verbal, written and executive presentation skills
• Strong customer and results orientation
• Ability to interact effectively at all levels and across diverse cultures
• Ability to be an effective member of and lead teams
• Ability to effectively use standard office applications software
• HVAC and/or Plumbing knowledge is a plus.
• Valid Driver’s License with a clean driving record is required.

Benefits

• 100% Employee Owned and Operated – Employees earn ownership share that can provide retirement income
• 100% Employer paid Short Term Disability
• 100% Employer paid Life Insurance Policy
• Low Cost Medical Benefits
• Dental and Vision Insurance options available
• Structured bonus plan