What are the responsibilities and job description for the IT Support position at IT Resource Solutions.net, Inc.?
- $22-24/hr!
- Contract to Hire!
- Great hours
- Room for growth!
Are you looking to join a great company where you can grow and continue to learn? If so, this is the opportunity for you!
We are looking for Product Support Specialist is responsible for interacting and supporting our internal and external customers to provide technical problem resolution via the troubleshooting of malfunctioning medical equipment. Resolves customer concerns raised during installation, operation, or product application by performing step by step question and answers to get to a diagnosis.
This is a contract to hire opportunity with a great organization! This position will be filled quickly so be sure to apply today!
Essential Functions
- Deliver technical service and support to our customers by gathering information on reported symptoms to diagnose the reported issue to determine if service, replacement part or resolution in the field is needed.
- Responsible for monitoring, maintaining, and closing of cases while also ensuring the queues are maintained and responded to in a timely fashion.
- Interact with customers to provide a response to inquiries, concerns, and requests about products and services.
Job Types: Full-time, Contract
Pay: $22.00 - $24.00 per hour
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Application Question(s):
- Are you open to learning about technical products?
Education:
- Bachelor's (Preferred)
Experience:
- Troubleshooting: 2 years (Required)
- Customer support: 2 years (Required)
Work Location: In person
Salary : $22 - $24
