IT’S Fun, IT’S Flexible, IT’S Entertaining, IT’S Bringing the Fun Back into Retail
IT’SUGAR was founded to create an environment that fosters the greatest feeling of happiness and humor; that allows you to smile and laugh out loud without judgment. Expanding rapidly, with over 100 locations nationwide, IT’SUGAR aspires to a future where everyone has access to the pure joy that comes from indulging in a world with fewer rules and more sugar.
There are three major things that differentiate IT’SUGAR from other candy retailers. First is the product – an unconventional twist on traditional candy store goods that focus on the humorous and outlandish. Second is the ambiance – full of bright colors, loud music, and lighthearted rebellion. The third is the people – passionate, optimistic, and energetic.
IT’SUGAR is looking for a fun and dynamic Retail Supervisor to join our team. As a Retail Supervisor, you will be the premier “SUGARTAINER” in charge of delivering a SWEET customer experience while promoting our brand. This position is a steppingstone towards a management role within IT’SUGAR. The Supervisor will be a shift leader in charge of overseeing all store functions and team members.
What you’ll do? IT’S Exciting!
Laugh out loud, dance to the music, and provide a humorous escape to our customers while you,
Act as a Leader on Duty:
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Oversees the daily operation of the store and ensures that sales objectives are met.
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Evaluates daily operations on an ongoing basis and makes recommendations/initiates action to enhance productivity, efficiency, effectiveness, and profitability.
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Fosters a productive work environment through consistent coaching and training of Sales Associates.
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Demonstrates a positive, enthusiastic and brand proud attitude.
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Promotes safety for both our customers and associates by adhering to company guidelines.
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Partners with store manager to identify ongoing challenges and present solutions.
Deliver Exceptional Customer Service:
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Follow our customer engagement model SUGARTAINMENT by setting the stage, welcoming, engaging, entertaining and thanking the customer.
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Assist customers with requests and inquiries.
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Ensure salesfloor is clean and organized while maintaining store visual standards.
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Operate POS/ register to properly cash out all customers.
Achieve Sales Goals:
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Follows through on customer requests for specific items and suggests additional products.
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Use selling skills by explaining benefits, features, prices, quality, value, and other product information.
Support Store Operations
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Maintains store cash handling records, reports, and opening and closing procedures.
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Ensures visual standards are appropriate and support the brand image.
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Merchandises displays to visual guidelines.
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Plan, coordinate, and set up special events and promotions.
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Maintain communication with associates regarding product recommendations to increase sales/inventory.
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Understands all Loss Prevention (LP) policies and procedures and communicates LP issues with the Store Manager.
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Operational Responsibilities include, but are not limited to salesfloor/backroom/restroom maintenance, cleaning, mopping, etc.
Embody our Core Values:
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Represent our core values: IT’S being Positive, Playful, Present and a Difference Maker.
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Display enthusiasm and cheerfulness while working collaboratively in a team environment.
What you need to join the fun (besides SUGAR):
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Must be 18 years of age or older.
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Education: High School diploma or equivalent preferred.
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Years of Experience: 2 years of retail experience and at least 1 year of supervisor experience.
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Willing to work a flexible schedule including days, evenings, weekends, and holidays.
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Able and willing to work 32-40 hours a week.
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Must be able to use a POS/cash register.
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Able to stand and walk for long periods of time; use hands to handle or feel; reach with hands and arms and talk or hear.
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Able to independently lift/move up to 25 lbs. Able to lift/move up to 50 lbs with assistance.
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Must be able to work alone or with minimum amount of supervision.
What’s in it for you? IT’S Even Sweeter
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Fun at Work! Dance, sing and laugh out loud while you work.
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Flexible scheduling
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Career growth opportunities
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Continuous Training and Development
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30% Employee Discount
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Perk Spot (Discounts on cell phone, travel, events, etc.)
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401k with company match beginning the 1st of the month following 60 days of employment .
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Employee Assistance Program
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And more!
Full Time Only
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Medical, Dental, and Vision Insurance
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Paid Time Off
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Health Savings and Flexible Spending Account
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Legal Services
Let’s get Social! IT’S Cool
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Website: www.itsugar.com
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Facebook: www.facebook.com/itsugar
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Twitter: www.twitter.com/itsugar
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Tiktok: itsugar_official