Supervisor

Who we are:

IT’SUGAR was founded to create an environment that fosters the greatest feeling of happiness and humor; that allows you to smile and laugh out loud without judgement. Expanding rapidly, with over 100 locations nationwide, IT’SUGAR aspires to a future where everyone has access to the pure joy that comes from indulging in a world with fewer rules and more sugar.

There are three major things that differentiate IT’SUGAR from other candy retailers. One is the product – an unconventional twist on traditional candy store goods that focus on the humorous and outlandish. Second is the ambiance – full of bright colors, loud music, and lighthearted rebellion. Third is the people – passionate, optimistic, and energetic.

The Supervisor will be the premier “RETAILTAINER”, provide unforgettable customer experience, and promote brand awareness.

JOB RESPONSIBILITIES 
Coaching: 

• Lead, coach and motivate through positive, enthusiastic brand representation and present solutions for ongoing challenges. 
• Leads by managing through change and adversity. 
• Holds self and staff accountable for achievement of goals and metrics. 
• Holds self and staff accountable to our Core Values and coaches to the behaviors associated with them. 

Accountability: 

• Display enthusiasm and promote a cohesive group working environment; work closely with others as necessary; support group decisions and solicit opinions from coworkers; display team spirit. 
• Represent brand and core values appropriately at all times. 
• Must be proficient in product knowledge. 
• Must be able to work alone or with minimum amount of supervision. 

Selling Skills: 

• Ensures retail Indicators, Supporting KPIs and Financial Goals are achieved. (Sales, Conversion %, UPT, DPT, AUR etc.). 
• Drives brand loyalty by adopting an experiential selling environment, by setting the theater in a fun and engaging way. 
• Demonstrates selling skills through explaining benefits, features, prices, quality, value and other information, builds the business through providing the ultimate consumer experience. 

Customer Relations: 

• Shares information and communicates clearly to all levels internal and external. 
• Maintains the spirit of ownership by demonstrating problem solving skills to overcome obstacles and challenges. 
• Must be able to articulately convey the brand language. 

Operations: 

• Ensures all operational standards are maintained. 
• Maintains store cash handling records, reports and opening and closing procedures. 
• Reviews merchandise orders and inventory levels for accuracy and consistency
• Ensures visual standards are appropriate and support the brand image.
• Merchandises displays to visual guidelines. 
• Capture information on retail customers to enhance sales, maintain store’s client file.
• Plan, coordinate and set-up for special events and promotions. 
• Maintain communication with associates regarding product recommendations to increase sales/inventory.
• Understands all Loss Prevention (LP) policies and procedures and communicates LP issues with Store Manager. 
• Operational Responsibilities include cleaning, trash removal, backroom/rest room maintenance, mopping floors, etc. 

Supervisory Responsibilities: 

• Oversees the daily operation of the store and ensure that objectives are met - within company mission, and procedures/guidelines. 
• Creates a productive work environment through consistent coaching and training of the Sales Associates. 
• Ensures that all practices meet applicable legal requirements, policies and procedures.
• Maintains the spirit of ownership by demonstrating problem solving skills to overcome obstacles and challenges. 
• Evaluates daily operations on an ongoing basis and makes recommendations/initiates action to enhance productivity, efficiency, effectiveness and profitability. 

JOB REQUIREMENTS 

• Education: High School diploma or equivalent 
• Years of Experience: 1 - 2 years of Professional Level of retail 
• Must have prior sales and management experience in a retail environment 
• Willing to work a flexible schedule of days, evenings, weekends, and holidays 
• Must be able to use PC and operate office equipment 
• Standing: While performing the duties of this Job, the employee is regularly required to stand; use hands to handle, or feel; reach with hands and arms and talk or hear.
• Lifting: The employee is frequently required to walk and lift product in order to properly merchandise it. The employee must frequently, and independently, lift and/or move up to 25 pounds. Employee needs to be able to lift up to 50lbs (may be assisted with this task).  

Want to learn more about us? 

Visit our website:www.itsugar.com 

Visit us on Facebook:www.facebook.com/itsugar 

Visit us on Twitter:www.twitter.com/itsugar