IT Project Manager

PROJECT COORDINATOR
WHO WE ARE:

Since 2002, IT Support LA has been providing dependable, affordable, flexible IT support to small- and mid-sized businesses in Los Angeles and surrounding areas. We specialize in handling a wide range of crucial IT support services so business owners can focus on what matters: growing, expanding, and improving their companies. We are a diverse group of dedicated problem solvers, who are results-driven and pride ourselves on building solid relationships with our clients.

We are proud and humbled to say that IT Support LA is ranked #1 as the best 501 Managed Services Provider in the Greater Los Angeles and Ventura County areas, awarded as the Best IT consultant in LA, and received the Local Excellence Award 2021 by UpCity.

WHAT WE DO:

At IT Support LA, our mission is to provide all-inclusive IT Services to small local businesses. We have redefined the IT experience by committing to go the extra mile to ensure quality results. Our focus is on customer success which results in long-lasting relationships.

We recognize that our people and our culture are paramount to our success. That’s why giving back to the community is extremely important to us. IT Support LA is actively involved in local community organizations such as Haven Hills supporting victims of domestic abuse, Pups Without Borders, a charity that rescues dogs in the US and Mexico, and the American Cancer Society’s Relay for Life.

WHO WE WANT:

You are the perfect Project Coordinator candidate if you can be persistent, tap into your imagination, accept help, embrace criticism, adapt to change, and remain clear on your goals to completion.

We require a highly efficient organizer who is extremely detail oriented.

A leader with excellent analytical and problem- solving skills.

An exceptional communicator who can always put the customer first.

A confident candidate with a no-excuses mindset whose core belief is honesty, and you never take shortcuts.

You are a loyal ambassador working in a collaborative and cooperative manner-we are building a family.

You are passionate about what you do and have a burning need to pursue something bigger and better.

You work hard and play hard because happy people do the best work!

RESPONSIBILITIES:
*

• Solutions Architecting, design; Configuring, Installing, and Supporting routers/firewalls, switches, storage (NAS), servers, email systems, Cloud systems and virtual environments
• Design and manage project scope of work in Asana
• Manage and execute the onboarding process including task, customer and vendor management
• RMM Management – Kaseya

• Create and maintain executive reports on monthly basis and on demand as needed.
• Software Management

• “Patch Approval” - Approve patches for every profile that are not 30 days or older and add new patches
• “Machines” – Review machines with vulnerabilities and suppress all older than 30 days and resolved vulnerabilities

• Policy Management

• Add Webroot Monitoring Policies new sites (if applicable)
• Add proper patch profile and update if necessary

• Alarms

• Create and review relevant alarms
• Escalate to Service Desk manager any end user issues (Webroot is missing, Disk C is full,( should resolved by NOC)
• Create and optimize Views to improve efficiency with monitoring

• Agent Procedures

• Maintain proper version of Windows 10 and update if required
• Create and Execute scripts to improve company efficiency
• Review Automation Exchange https://automationexchange.kaseya.com/categories/2 - for applicable scripts to improve efficiency

• Support

• Open and handle support tickets with Kaseya support

• Deploy Cloud & Remote Solutions to existing customers**

• Configure and implement existing solution stack - **Either as a new project for customers or during onboarding**

• Webroot

• Create site in Webroot. Apply standard policies. Apply site key in Kaseya

• Office 365
• Veeam
• Email Migration
• Ironscales
• DropSuite – Archiving & Backup
• LastPass
• ActivTrak
• Barracuda MSP
• Google G Suite
• Adobe
• SonicWALL
• KnowBe4
• Any other future solution stack products

QUALIFICATIONS:

• Dispatching Experience (1 years) – Required
• Office Administrative Experience (2 Years) – Required

CERTIFICATION DESIRED:

• High School Diploma

Job Type: Full-time

Pay: $80,000.00 - $100,000.00 per year

Benefits:

• 401(k)

Schedule:

• 8 hour shift

Experience:

• Managed Service Provider: 2 years (Required)
• Project Management: 5 years (Required)
• Project Management Software: 5 years (Preferred)

License/Certification:

• & Current CompTIA A (Preferred)
• & Current CompTIA Network (Preferred)

Work Location: One location