IT Delivery CRM analyst

Team Overview and Job Responsibilities We are looking for an IT Delivery CRM analyst with the responsibility of coordinating the IT governance related to Customer Centricity platform, in particular SalesForce.com and its integrations within the Prysmian IT Landscape. The candidate will report to Delivery Sales and be requested to travel less than 20% of the working time. Key responsibilities: You’ll be the Headquarter IT Delivery responsible mainly for Salesforce.com, the systems connected to it, and the new platforms/technologies to be explored, for all the Prysmian worldwide perimeter You’ll closely collaborate and support the IT Customer Centricity Responsible in all the initiatives (ex. rollouts in Netherlands, US & Canada, North Europe, China) You’ll guarantee technical coherence both in Application Maintenance (AMS) and Projects You’ll assure that all the platforms are up to date with the last releases and functionalities You’ll support the Budget process, while coordinating external consultants and maintaining the relation with the suppliers Who are we looking for? Technical Key requirements: Around 5 years of experience in Salesforce.com (Admin Certification required) Master’s degree in engineering or economics Technical knowledge of Sales Cloud, Service Cloud, Commerce Cloud, Communities, Pardot, BIT2WIN (desirable) Experience on Apex code, analytics and knowledgeable on DevOps approach, Google Analytics, Copado (desirable), GitHub(desirable) Data Integration experience with other platforms via middleware (Tibco and Mulesoft) Excellent command of written and spoken English Coordination & Project Management skills Soft skills: Open minded good communicator Flexible, patient and with a strong wish to help others Team working and problem-solving attitude Strong ability to network and work with international teams Negotiation skills Prysmian Group, as an Equal Opportunity Employer, aims to attract and recruit individuals with diverse backgrounds, skills and abilities, who will enhance the quality of service and contribute to the Group’s success. Prysmian Group is committed to the development of an organization that prioritizes talent, where people feel respected, appreciated and free to fully express their human potential. Prysmian Group strongly believes that diversity drives meritocracy and brings significant value at all levels of the organization, increases the possibility of capturing market opportunities and maximizing value for our customers and shareholders. Prysmian Group bases its decisions on principles of equality, with evaluations based on the type of position and with a focus on best practices so individuals succeed based on their efforts and skills and their alignment with applicable job requirements. Line Managers, Hiring Managers, HR Corporate and HR Local are responsible for ensuring that diversity and inclusion are respected during the recruiting process. Unconscious bias and stereotypes must not influence our selection processes. We look for the best candidates and for the real value they can bring into the organization. We value meritocracy. We value diversity. We turn off our bias. All persons shall have the opportunity to be considered for employment without regard to their race, color, religion, national origin, ancestry, alienage or citizenship status, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, disability, military service and veteran status, pregnancy, childbirth, and related medical conditions, or any other characteristic protected by applicable federal, state or local laws. Prysmian will endeavor to make a reasonable accommodation to the known physical or mental limitations of a qualified applicant with a disability unless the accommodation would impose an undue hardship on the operation of our business. Your application data will be treated according to our Data Protection Policy. If you believe you require assistance to complete this form or to participate in an interview, please let us know.