Job Posting for Developer - Service Management at iTech Solutions
Job Details
Developer - Service Management
Overview
It is an exciting time to join the Information Technology Services group at our client. We are undergoing a transformation for our people, processes and technology and we want YOU to be a part of it!
ServiceNow is increasingly becoming the foundation for critical processes at our client. In this role, we are looking for a person with strong technical abilities who can design, configure, and build within the platform.
The Developer - Service Management position is responsible for ServiceNow enhancements, bug fixes, building and maintaining integrations, grooming the backlog and supporting any current strategic efforts to implement or enhance relevant modules. This person will be expected to be an advocate to the organization on the benefits of Incident, Problem, Change, Request, Knowledge Management, CMDB and other IT Service Management and SPM capabilities.
Core Responsibilities
Design, develop and implement solutions on the ServiceNow platform
Customize ServiceNow application to streamline and automate processes
Build integrations to other applications within the organization as needed
Troubleshoot issues
Ensure standards, agreed architecture, design and methodology standards are adhered to
Identifies and evaluates ServiceNow features and emerging capabilities, advocating for those that will most benefit the organization financially and operationally.
Work with the IT organization to increase the health of the platform overall and implement controls to ensure proper maintenance.
Skills Qualifications
Required:
Strong knowledge of ITIL framework, SPM and ITSM standards and processes.
Operational understanding of the ServiceNow Common Service Data Model (CSDM)
Direct development experience within ServiceNow, including development of Catalog Items,troubleshooting issues and implementing enhancement requests.
Scripting in JavaScript
Willing to assist in ServiceNow questions/training.
Proven expertise and having a passion for customer service.
ServiceNow platform deployment and operational experience.
Excellent time management and collaborating skills.
Education
Bachelor's degree in Computer Science or related field AND minimum of 3 years demonstrated experience in ServiceNow development. OR;
7 years of any equivalent combination of experience, training, and/or education in overall IT industry and Service Management work experience.
Licensing/Certification: Certification in ITIL Foundations in Service Management (Preferred).
For more information please contact Vijay Karney at or Since 1995, iTech Solutions Inc., has been providing IT Consulting and Direct Hire Services to the Insurance, Financial, Communications, Manufacturing and Government sectors with local offices in Connecticut, Minnesota, Colorado, Massachusetts, Tennessee, North Carolina, and New Jersey / Pennsylvania area.
Our recruiting strategy is simple, if you want to find qualified IT professionals then use IT professionals to find them. So at iTech Solutions, our personnel are all career IT professionals with a wide range of IT experience. We can honestly say our staff understands the technologies, the complexities of finding and selecting the appropriate personnel and the pressures of running successful IT projects.
Employer will not sponsor applicants for any employment visas, at hiring or in the future, including but not limited to H-1B visas. Corp-to-Corp or subcontract personnel will not be considered for this position.
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