What are the responsibilities and job description for the TOC Lead Operator position at iteris?
The TOC Lead Operator primarily performs the responsibilities and functions of the TOC Operator (i.e., monitor roadways, coordinate event and incident response, dispatch incident response personnel, and manage traffic to make the most efficient use of the transportation system), though recognized by their leadership skills, experience, and knowledge. The Lead Operator provides experienced guidance to TOC operators and may function in the capacity of a TOC Supervisor with a responsibility for providing direct supervision of TOC staff, making real-time operational decisions in time sensitive situations, and ensuring effective coordinating with stakeholders, ensuring real-time TOC operational and business functions are met, providing coaching and performance monitoring of staff, and communicating needs to the management team.
What you will be doing:
- Demonstrate leadership among operations team, supporting the growth and development of TOC Operators
- Responsible for readiness of assigned personnel and equipment
- Responsible for safety and performance of assigned personnel
- Ensure adequate shift manning per identified shift conditions, i.e., weather, operational tempo, and special events
- Assist the Operations Manager in assessing and ensuring proficiency of personnel to established standards
- Maintain situational awareness of traffic operations throughout the assigned region through efficient use of Traffic Management System tools
- Responsible for team’s appropriate response(s) to detected and/or reported incidents
- Generate, receive, and respond to calls pertaining to various persons/organizations/agencies
- Support Emergency Operations such as severe weather
- Oversee daily construction/roadwork performed by the DOT and contractors using available systems.
- Perform regular audits of incidents
- Ensure proper time keeping of assigned staff
- Assist Operations Manager with staff evaluations/ performance reviews
- Ensure team adherence to policies, standard operations procedures, and guidelines
- Assist with ensuring all personnel receive proper training
- Direct shift operations in support of special events
- Provide and ensure participation of daily “shift briefings” to exchange information on current incident status, weather, notifications, and other system info prior to the previous shifts departure
- Coordinate team’s participation in regional TIM efforts
- Oversee training of assigned staff on SOP’s, policies, and Traffic Management Systems
- Perform all duties at the highest level of customer service, meeting or exceeding expectations and performance measures
What you need to be successful in this role:
- High School Diploma or GED required
- One-year of working experience in a TOC
- Successful completion of the Lead Operator certification
- Ability to perform all TOC Operator duties and effectively communicate operational concepts
- Ability to lead a small team and effectively prioritize tasks
- Proficient computer skills
- Proficient written and verbal communication skill in English language with full comprehension capability
- Ability to work as essential personnel during special and emergency operations need (i.e., severe weather, pandemic, special event, increased operations demand)
- Scheduling flexibility with willingness to work any shift or schedule rotation as assigned
- Ability to perform and maintain a professional and courteous demeanor under pressure
- Aptitude for geography and interpreting maps
Iteris anticipates paying between $21.63 and $24.04 for this role. However, actual pay offered may vary depending on job related knowledge, skills, and experience.
Salary : $22 - $24