PBX / Network Technician

Willing to train the right candidate. Will send to Mitel Base Certification Program while Juggling normal workload

PBX SUPPORT SPECIALIST: The PBX support specialist is responsible for working in a fast paced, multi-task and technology-oriented environment. Successful candidate will have a passion for providing excellent customer service. They will embrace problems of all types and approach them with creative troubleshooting and an open mind.

ITG Networks team members enjoy a competitive pay. Company benefits package including medical, dental and vision insurance are available along with 401K following a 90-day evaluation period.

JOB SUMMARY: Remote and on-site troubleshooting to include fielding customer trouble calls, correction of common faults, identification of distribution problems and escalation of problems for corrective action when necessary.

JOB DESCRIPTION:

• Communicate with customers and internal staff regularly to ensure expectations are set and that appropriate attention is being paid to customer request.
• Support various phases of projects related to new installation, implementation and existing customer service of voice and assist with support of data networks.
• On-call Rotation and after-hours support managing customer issues.
• Review and update network diagrams.
• Undergo continuing education to meet competency requirements.
• Assist with quoting and designing systems.

Preferred QUALIFICATIONS:

• Associate degree or equivalent work experience and industry technical certifications in Telephony. Ability to navigate Mitel 3300 , Mitel SX200, Mitel Mivo 470, Avaya, Adtran, Netsapiens, and other phone systems as needed preferred.
• Previous experience working with customers to deliver support for ISDN/TDM/analog / digital /VoIP technologies. Adtran ATSP Service Provider or greater certification prefered.
• Competency with the following concepts:
• Principals of Voice Network technology
• Managing Cloud Environments AWS and GCP
• Experience with ConnectWise Manage
• Number porting through LNP process. LOA and Number Slamming experience preferred
• E911, ELIN, CESID, PS - ALI experience may help.
• Fulfillment of customer expectations through customer data entry
• PRI, SIP, and analog trunking (Adtran ATSA or ATSP preferred)
• Microsoft Office Suite
• Ability to handle all processes from development, sales, engineering, installation, and onboarding independently
• Ability to prioritize and be productive in high-pressure situations, providing timely status updates to customers, call center and/or project management
• Strong troubleshooting skills including the ability to reactively and proactively identify and resolve OOS situations
• Excellent written and verbal communication skills
• Strong analytical and independent problem-solving skills
• Valid drivers license and dependable transportation.
• On the job training and vendor specific training provided.

LOCATION: Cranberry Township, PA

TYPE: Full time

SHIFT: Daytime with Overtime as needed. After training there is an on-call rotation.

Job Type: Full-time

Pay: $22.00 - $31.00 per hour

Education benefits:

• On-the-job training
• Paid training
• Professional development assistance

Schedule:

• 8 hour shift
• Monday to Friday
• On call
• Overtime
• Weekend availability

Experience:

• PBX / Telecom: 1 year (Preferred)
• Computer Networking: 1 year (Preferred)

License/Certification:

• Driver's License (Required)

Willingness to travel:

• 25% (Preferred)

Work Location: Hybrid remote in Cranberry Township, PA 16066