What are the responsibilities and job description for the Lodge Housekeeper position at ITH Big Bear Mountain Adventure Lodge?
ITH Big Bear Mountain Adventure Lodge is looking for a friendly and personable daytime housekeeper to assist and maintain our facilities and provide guests with a wonderful experience.
General hours of the position are from 11am - 3pm. We are looking for candidates who are available for a minimum of 1 or 2 days per week.
Job Summary:
Performs routine duties in cleaning and servicing of guest rooms, bathrooms and common area under supervision of location manager. Housekeeper promotes a positive image of the property to guests and must be pleasant, honest, friendly and should also able to address guest requests and problems. Must be able to work comfortably solo or as part of a team.
Activities & Responsibilities include (but not limited to):
o Following the standard operating procedures and completing daily playbook
o Makes beds so the rooms are photo ready
o Refill cleaning dilutions and bath products to correct levels
o Replenishes guest room, kitchen and bath supplies
o Cleans the bathrooms and common areas
o Sweeps, mops and vacuums and maintains general overall cleanliness
o Replenish amenities according to the operational standards
o Ensure security of guest rooms and privacy of guests
o Perform rotation special project cleaning duties as required
o Responsible for replenishment of guest complimentary coffee, tea and supplies
o Responsible for the cleanliness and maintenance of your work area
o Responsible for the outward appearance of Lodge and and property
o Attends to guest queries, guest requests or guest complaints and reports to supervisor as needed
o Responsible for achieving and exceeding the guest satisfaction score
Minimum Qualifications:
o Able to work in a standing position for long periods of time
o Physical mobility and stamina required, ability to follow instruction, detail-oriented, professional attitude is required, and an ability to work independently
o Previous hostel/lodge-related experience desired
Job Type: Part-time
Pay: $15.50 per hour
Schedule:
- 4 hour shift
- Monday to Friday
- Weekend availability
Work Location: In person