Tech Specialist

About IWM!

ItsWorthMore.com LLC, a tech driven, fast-growing reverse commerce company, is changing the way we repurpose used electronics since 2012. We breathe new life into previously loved gadgets - keeping them out of landfills and into someone else’s hands. We’ve saved over half a million devices from ending up in landfills – saving our customers over $200 million and preventing over 300,000 lbs. of e-waste. A win-win for us and the planet.

Our powerful web-based solution allows individuals and businesses who are interested in selling or repurposing their devices at home to be able to get an instant quote from us, in addition to a shipping label to send the device our way! We provide in the moment updates to the customer during the inspection process and a confirmation once it has been inspected and when they can expect payment. Once we purchase items, we do not only recycle through a non profit, veteran owned recycling agency. We also perform in depth device repairs, refurbish as needed, and have a sales team in charge of reselling our purchased stock on various sales platforms.

Careers at ItsWorthMore go beyond competitive pay and offer a flexible and fun working environment. Individuals with high energy and passion for working in an innovative, high growth environment, will fit right in. We take pride in our performance, excellence, and accuracy. Are you someone who wants that foot in the door in the tech industry? Are you looking to expand your knowledge in the field and learn from an innovative and creative team? If you are passionate about tech and learning, we are equally as passionate about educating!

Why work with us?

• Technology and software are at the heart of what drives our business, and we use it to drive intense levels of productivity, efficiency, and quality. We try to automate everything!
• The right individual can make a major contribution to the growth of the company and see the outcome of the work they do, be noticed, and learn a great deal in the process.
• We are excited about what we do and have a great time at work.
• Great work-life balance. We work 9 to 6. No weekends, usually.

Responsibilities

• ACCURACY! We strive to provide excellent and accurate service to our customers. This means we must pay attention to every detail when inspecting, testing, and notating so that we can offer full transparency to all customers who utilize our services.
• Learning and following company guidelines in regard to testing incoming devices for functionality.
• Acquiring basic tech knowledge to be able to determine device specifications as well as learning the companies cosmetic conditioning standards.
• Being able to multitask and navigate multiple company sites that are utilized during the device inspection process.
• Staying informed on the latest consumer electronic trends.
• Confirming that customer correspondence for all trade-in(s) is clear and concise. Communication and transparency to the customer is key!

Qualifications

• The ability to work in a fast-paced environment.
• Prior experience working with electronics or a strong willingness to learn.
• The ability to self-direct.
• Proven time management skills.
• Excellent critical thinking skills.
• Very strong attention to detail.
• Strong written and verbal communication skills.

Benefits

• Health, Dental & Vision Benefits
• Earned PTO/UTO
• 401k with Company Match
• Paid Major Holidays
• Family-Friendly Work Schedule – No Weekends

Job Type: Full-time

Pay: From $15.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Education:

• High school or equivalent (Preferred)

Work Location: In person