What are the responsibilities and job description for the Sales Operations Specialist position at ITW?
Company Description
Our Culture:
The heart and soul of ITW are the more than 48,000 hard-working and dedicated people around the world who thrive in the company’s decentralized entrepreneurial culture. ITW’s unique culture is a competitive advantage, and the company is working hard to make sure that its divisions continue to think and act like smaller companies. ITW businesses have significant flexibility within the framework of the ITW Business Model to customize their approach to best serve their customers and maximize performance. The foundation of our company is the ITW Business Model, a unique and differentiated set of core capabilities and business practices that comprises three key elements: ITW’s 80/20 Front to Back Process, customer-back innovation, and a decentralized entrepreneurial culture.
Division Description:
ITW Shakeproof Industrial Products (SIP) serves major OEMs and their tier suppliers direct and through distribution channels in the industrial market. SIP supplies metal stamped & cold headed fasteners totaling approximately $60M in revenue annually. Manufacturing / Warehouse locations include Milwaukee, WI; Broadview, IL; Watertown, WI; and Iron Ridge, WI.
The division drives profitability by leveraging its innovative solutions and application engineering. In addition to ITW’s industry leading research and development capabilities, ITW Shakeproof Industrial enhances our customers’ competitive advantage by:
· Maintaining advanced engineering and manufacturing facilities in N.A.
· Exchanging product, process and benchmarking information with sister units worldwide.
· Continually improving processes, material and designs to ensure every product exceeds
customer specifications while providing unparalleled value.
Job Description
The Sales Operations Specialist generates sales of products and services to achieve volume and growth objectives independently and in cooperation with the outside sales team. Directly handles sales opportunities with existing customers and prospects and may be responsible for direct management of large or strategic customer accounts. Analyses specifications and prepares quote packages for strategic business opportunities. Closely works cross-functionally with engineering, outside sales, customer service, legal services, accounts receivable, and other sales support resources, as needed, to effectively manage customer relationships, pursue selling opportunities, and close business opportunities.
Key Responsibilities (should list key responsibilities in order of importance):
1. Develops and supports strategic relationships with internal and external customers
2. Collaborates with outside sales on assigned accounts to achieve team revenue goals
3. Works closely with production and shipping teams to proactively communicate any foreseen delays
4. Manages proposal preparation and submittal by required due date
5. Reviews technical and commercial terms of customer request for quotes (RFQ)
6. Reviews customer demand changes and forecasts to ensure alignment with production capabilities
7. Maintains complete understanding of SIP products and services and their features and benefits as they relate to specific customer needs
8. Computes costs for materials, purchased equipment, subcontracted work, labor, etc.
9. Develops and manages contract pricing for strategic customers to achieve margin alignment
10. Expedites product as necessary to meet customer’s expectations
11. Proactively works to sell slow moving/obsolete (SLOB) inventory
12. Performs other duties as assigned
Qualifications
· Education – Bachelor’s degree in related field preferred
· Professional experience (years and / or industry type) – Minimum of 4 years of experience in related role, in manufacturing industry highly preferred
· People skills – teamwork, adaptability, problem-solving,
o Good interpersonal and communication skills with internal/external stakeholders
o Possess energy, initiative, enthusiasm, cooperation while exercising good judgement and discretion
o Ability to manage difficult and/or emotional situations while promptly addressing customer needs
· Technical skills
o Ability to interpret technical information pertaining to engineered products and/or processes specific to customer application requirements
o Ability to organize and prioritize multiple tasks simultaneously while working independently to meet deadlines
o Accuracy and attention to detail
o Proficiency in Microsoft Office suite, ERP/CRM databases
o Analytical ability required
Additional Information
ITW is an equal opportunity employer. We value our colleagues’ unique perspectives, experiences and ideas and create workplaces where everyone can develop their careers and perform to their full potential.
As an equal employment opportunity employer, ITW is committed to equal employment opportunity and fair treatment for employees, beginning with the hiring process and continuing through all aspects of the employment relationship.
All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status or any other characteristic protected by applicable federal, state, or local laws.
ITW is an equal opportunity employer. We value our colleagues’ unique perspectives, experiences and ideas and create workplaces where everyone can develop their careers and perform to their full potential.
As an equal employment opportunity employer, ITW is committed to equal employment opportunity and fair treatment for employees, beginning with the hiring process and continuing through all aspects of the employment relationship.
All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status or any other characteristic protected by applicable federal, state, or local laws.
Salary : $60 - $0
